Central Snow

Snow Removal
ON K1J 6X5
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Reviews for Central Snow

Average customer rating:
7.2 10 (33 reviews)

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Private User
Private User
Private User reviews Nepean, ON
0/10

What Audacity!!!

I had a terrible experience with Central Snow. In 2020, they convinced my husband and me to leave our reliable snow removal company for a $100 cheaper rate through door-to-door advertising. When a major snowstorm hit that year, they abruptly sent a letter saying they could no longer provide service due to a labor shortage. Thankfully, our previous provider took us back at no charge.
Central Snows communication was poor from the start, with delays in responses and vague quotes. The crew often arrived late, took long breaks, and left the site messy. Their workmanship was subpar, with uneven snow removal and missed patches. When I tried to discuss the issues, I was met with excuses and no resolution.
Adding insult to injury, they recently sent an invoice addressed to my late husband, who passed away in 2021. This showed a complete lack of attention and respect. Central Snow has been unprofessional, unreliable, and insensitive. Please remove my email address from your records. Avoid them at all costs and look for a more reputable company.

Approximate cost of services:
$339.00
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Company Response

We beleive this to potentially be a fake review as its 5 years later being posted in the summer month of august as many competitor houses are switching over to try our business for the first time.

We have never had a labour shortage or made that claim... we allways have backup equipment and back up drivers. If we cancelled and returned a full refund to them (if they are an actual customer posting this it could of been for a variety of reasons. We have a satisfaction guarantee and a full refund / pro rated refund policy after a certain number of storms that provides no risk. We are also enthuisiastic about resolving issues the rare time they may occur. If you are a real customer please post your name and address so we can send a representative to discuss this matter in person further.

We are also sorry your late husband potentially received an email from us after he passed away we have no way of telling who is or isnt still alive in our customer data base but we are happy to remove or update anyones info at any time for any reason (as long as we are aware). yl

Your review is also from 5 years ago so we will state that we have grown and become way more established since the bare context of this post. Our service radius is 50% smaller then what it used to be and our tractor fleet is now the largest in Nepean we have 1 tractor for every 8 streets on the map and have no issues providing undeniably unmatched service level. If you could contact us directly and establish your review as being a legitimate address in nepean and not a competitor typing away at the key board, we are happy to provide a long list of refferences on your street and a possible 1 year of free snow service to make things right with you. Another improvement from 5 years ago is now customers can communicate dirext with their driver during a storm using our website we can have a representative visit and show you how this works in person. We hope to hear from you soon for now we wish you all the best.

Sto
Sto
0 reviews Nepean, ON
0/10

Terrible service

The worst service I ever experienced. Always very late 8 or more hours after snow stops. Under no circumstances hire this firm!

Approximate cost of services:
$400.00
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Company Response

We had one issue with your drivers equipment on the very first, and only the first storm of the year last year (FIrst run or the year can give us some last minute surprises).
We provided detailed communication with everyone on your street explaining this wont happen again and we then continued to have 7 storms after this first storm with greatly improved no issue service on your street. We know this because we directly asked for storm by storm feed back from Marika down the road from you and she claimed everything had been completelt resolved... we are sad you made a final decision on us as a business after testing the service for 1 storm. Everyone else on your street was happy to renew again this year so we encourage you to look out the window each storm ans hopefully we get alot more snow this season so you can view and compare the level of service we are providing... we know last year can be slightly frustrating when you pay money and theres only 7 or 8 snow falls and the first one was slow service. Please contact us directly to chat further and see how we can work together to make you feel better about the situation and make it right with you... for now we wish youball the best

Mansour in Toronto
Mansour in Toronto
1 review Ottawa, ON
0/10

Very disappointed

I don't recommend this, I am very very disappointed, this is a zero star reveiw. Keep your money, try a different one!

Approximate cost of services:
$360.00
1 of 1 people found this review helpful.
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Company Response

fake review.. we have contacted both "mansours" in our customer data base to see if they wrote a negative review...both customers have stated no and they they are extremely happy so we dont know who you are or what competitor you work for posting fake reviews but we can add things together seeing as we have no voicemails no emails no anything from anyone being dissapointed or any interaction from a "mansour in toronto" that your not actually a real customer... if you are give us a call or email for the first time at 613 702 7884 info@centralsnow.ca and we are happy to resolve your issue and or provide you with a pro rated refund. We find it odd that this 1 fake review comes less then 24 hours after a homestars rep calls us and asks us to renew a 1500$ a year web subcription amd we deny as we are not seeking new customers we are fully booked with a 300 person wait list for next year from people that signed up with a competitor but are not happy and want to make the switch. Maybe this review is written by the competitor. Anyways give us a call 613 702 7884 or email info@centralsnow.ca and like the rest of our real customers you can have a phone call back within a few hours or a face to face visit by a representative and a resolution can be reached...for now there is no context to your malicious un verified review. govern your self accordingly

Peter Howard Bailey
Peter Howard Bailey
0 reviews Ottawa, ON
0/10

Stuck in house all day.

Big snowstorm last night (Dec 16). Heavy wet snow 30cm deep. I am in my eighties and cannot handle it - I have tried and it's too much.
Road cleared this morning. It is now 5 PM but no sign of Central Snow for us or our next-door neighbours' driveways. Missed an appointment today, and was lucky to be able to postpone it till tomorrow, optimistically. If this happens again, I will have to ask for my money back and try some other company.

Peter Bailey, 48 Appleby, Ottawa

Approximate cost of services:
$385.00
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Company Response

We have arrived before the competitors in your area. We come usually twice before anyone else comes once. we understand booking an appointment on a 39cm snow day can be frustrating and you were halfway on a tractors route meaning it take a few hours for us to arrive...the reality is that we did come we did provide the service the 4 neighbours on your street that also get the service are happy. Its just a rare coincedence that your appointment was at the perfect timing on a 39cm storm. The roads had 39cm so even if your laneway was done 2-3hrs earlier the city was at a standstill in terms of traffic school busses were cancelled OC transpo busses were stuck blocking meadowlands and other routes. We wish this didnt happen on your first year as a customer with us and on the 2nd storm of the year so you could have a different perspective on how fair the level of our service was. We promptly gave you a pro rated refund and noticed the company you switched to constantly showed up 24 hrs slower then us for the rest of the year... we didnt want to say anything to rub salt in a wound but we wish you the best and do understand your frustration during this 1 outlier of a 39cm in 7 hr snow event.

Private User
Private User
0 reviews Toronto, ON
10/10

Amazing Residential Snow Removal

This was our first year using Central Snow and we were very pleased with the service provided. Super friendly driver! Efficient & honest company!

Approximate cost of services:
$395.00
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Company Response

thanks for taking the time to write a review markers will be picked up first week of april thanks :)

Private User
Private User
Private User reviews Ottawa, ON
10/10

Nice

BEST SNOW SERVICE IN NEPEAN! If your lookijg for a reliable snow company these are the guys to call. Im continuously Impressed by their rapid response.

Approximate cost of services:
$350.00
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Company Response

we appreciate you taking the time to write a review and are happy to provide the service

Private User
Private User
1 review Ottawa, ON
10/10

Snow removal

I LOVE CENTRAL SNOW! They send clear status updates on when tractors will be out. Doesnt matter if its a 5cm or 40cm storm, my driveway is clear before I wake up, before I come home .. I turn left I see a red tractor I turn right I see a red tractor these guys really are masters of their industry. They have the service down to a science following plows 10 minutes later hands down the best service you will find for snow removal.

Approximate cost of services:
$425.00
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Company Response

we appreciate you taking the time to write a review it means alot to our team to hear we are making a difference. we wish you a great summer

Gregory in Toronto
Gregory in Toronto
1 review Ottawa, ON
2/10

Second year. Same poor service

They show up about half the time. It’s probably specific to the driver in our area. We won’t be renewing again. They are supposed to have completed the second pass and haven’t even done the first. This is only the second snow and second time like this this year. all of the other services in the area have come and gone.

Approximate cost of services:
$450.00
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Company Response

Gregory from Toronto? We dont service toronto... sure this isnt a competitor writing a fake review? feel free to clal our office if your actually a real customer and we will be happy to work with you to resolve any issues or offer you a pro rated refund as we have a money back gurantee. 613 702 7884 In the mean time we have reported thus review to homestars so it can either be verified or removed.

melltaylor1969 in Ottawa
melltaylor1969 in Ottawa
0 reviews Ottawa, ON
10/10

SNOW REMOVAL baseline rd

Central Snow has allways came through for me with great service at a great price. When I look around their level of service is unmatched I just wish they also serviced my mothers area but they said they stick to a small service radius to give everyone premium quick service.

Approximate cost of services:
$400.00
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Company Response

thanks for the review Mel, we love the feedback we will see you when the snow flies:)

Ian B. in Ottawa
Ian B. in Ottawa
5 reviews Ottawa, ON
10/10

Snow Clearing - 2019-2020

Crazy Ottawa first snowfall as usual.
Driveway cleared before noon on storm day.

My neighbour's driveway still not done by a competitor and it is 9 am the day after the first snowfall of the year.

I like the plan Central Snow emails to let you know how they will approach the day.

Communication is a good thing!

Great job. Thanks Central Snow!

Approximate cost of services:
$300.00
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Company Response

Thanks for the review Ian!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Central Snow

Please visit our website www. centralsnow. ca We have proudly served Central Nepean for 6 years. We take pride in being called Nepeans most reliable snow service. We service 1200 residential and 80 Commercial accounts. We primarily use tractors with inverted blowers for residential. For commercial sites we have loaders ...
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