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We had one issue with your drivers equipment on the very first, and only the first storm of the year last year (FIrst run or the year can give us some last minute surprises).
We provided detailed communication with everyone on your street explaining this wont happen again and we then continued to have 7 storms after this first storm with greatly improved no issue service on your street. We know this because we directly asked for storm by storm feed back from Marika down the road from you and she claimed everything had been completelt resolved... we are sad you made a final decision on us as a business after testing the service for 1 storm. Everyone else on your street was happy to renew again this year so we encourage you to look out the window each storm ans hopefully we get alot more snow this season so you can view and compare the level of service we are providing... we know last year can be slightly frustrating when you pay money and theres only 7 or 8 snow falls and the first one was slow service. Please contact us directly to chat further and see how we can work together to make you feel better about the situation and make it right with you... for now we wish youball the best