Snow blowing for laneway and walkway
I wrote the review below this morning. It is now 11 hours since I contacted Metro Snow and Ice Management. They did everyone on the street around 1:30 this afternoon except me. So, am I being punished for putting in a complaint to Homestars?? Appleseed changed name to Metro Snow and Ice Management around December 2016. It seems same owner merged 2 companies. I have used since 2000. Excellent until merger. Beyond awful since. City snow plow came at 5 a.m. this morning. It is now 10:05, 5 hours after and no sign of them. I emailed them at 5:05 a.m. to say city plow came and I had to get out to medical appointment. Missed that appt. Did they take on too many new customers? I do not know and frankly just want service I paid for. Atrocious service in Briargreen this year. Owner can hopefully explain why he destroyed a fabulous business.
- Approximate cost of services:
- $560.00
- Company Response
Sorry you feel the service is not as on par as last year. Same drivers, same system, many more frequent storms. I've owned the Appleseed areas in Westend and Barhaven now for 15 plus years.
Our tractor to customer ratio is the exact same as last year in Briar Green and all other areas as last season.
Obviously I will revisit your area and review specific performance there to improve. The suggestion we would 'punish you' for putting a negative review is simply ludicrous. You have a right to your opinion and I respect that. I've had few complaints and many compliments on our many added features this year. Hope we can improve though for you
Ken