I am a condo owner and my strata hired them, the flood was due to a tampered drain pipe that was never capped or tagged that was no longer in service, but they blamed me for the damage done, NO HAZARDOUS TESTING DONE TO MY HOME which I requested due to my daughters allergies. They would not supply me with any paperwork what so ever, they said to contact strata, too much hidden from this company but yet Im the one in the end having to pay 25,000. If they get paid initially from someone else, they dont care about the owner at all and will side with strata. There are so many more complaints the list is too long. Very disappointed they side with people who initially pay and not the owners that have to reimburse.