Furnace Solutions Heating & Air Conditioning

Heating & Air Conditioning
Edmonton AB T5T 4M2
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HomeStars
Heating & Air Conditioning
Furnace Solutions Heating & Air Conditioning
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73%

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Reviews by rating (past 12 months)

Reviews for Furnace Solutions Heating & Air Conditioning

Average customer rating:
9.9 10 (401 reviews)

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colin.w.king
colin.w.king
1 review Edmonton, AB
10/10

New furnace install

My old furnace quit so I needed a replacement. They came and installed a new one.

Approximate cost of services:
$3,700.00
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Company Response

Collin, Thank you for coming onto HomeStars to leave us a 10 star review! Customer service is out top priority and we could not be more pleased to see that you have had such a great experience with us.
Wishing you a warm winter.

Shaun  in Edmonton
Shaun in Edmonton
1 review Edmonton, AB
10/10

Found a real honest hardworking furnace company

Moved from Calgary to Edmonton 2 years ago and had no idea who to go with .. Picked a company in Edmonton (action)that i put my trust in and spent over 1000 on repairs. Sadly last year noises started this year. After talking with coworkers and looking up all reviews i seen that this company stands out .. Starting from the customer service was a good experience , the time slots were flexible . When the tech arrived at my house was friendly , and found a few problems and before he did any work showed me what was exactly wrong. Sadly parts were installed from the previous company incomplete missing screws and loose causing carbon dioxide to flow slowly into my basement . Glad I had this company come . There was No bull , no pushy protection packages or anything like the other company;s have tried to do in the past. I will stay with Pro Solutions and will be using them to install a tankless water heater in the near future. I will be recommending them to all my coworkers. Thanks Marty !

Approximate cost of services:
$135.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Shaun, Thank you for coming on to HomeStars to review us! We are so pleased that you were able to get some resolution to the constant furnace issues that you were having. We strive to stand out in the HVAC industry on customer service and workmanship, and we could not be more pleased that this is evident in your experience with us. With the cold weather here to stay, we are here for our customers with our 24 hour emergency services. Furnace Solutions will not leave you in the cold - day or night.
Welcome to the Furnace Solutions family.
Stay Warm.

Asim K.
Asim K.
1 review Edmonton, AB
10/10

Furnace n hot water tank.

Great service and very professional people. I am very pleased with their service. I would definitely recommend them.

Approximate cost of services:
$6,200.00
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Company Response

Asim, thank you for coming onto HomeStars to give us a 10 star review! We are so pleased to see that you are satisfied with your new furnace and water tank. Wishing you a warm winter.

lindsayhighmoor
lindsayhighmoor
1 review St. Albert, AB
10/10

New garage heater

Very professional and punctual, and finished the job in exactly the amount of time quoted.
Plus, provided information for service, permits etc afterwards a (previous company we used did not).
Would definitely recommend!

Approximate cost of services:
$2,400.00
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Company Response

Lindsay, Thank you for your glowing HomeStar review. We are so pleased to see that you are enjoying your new garage heater. It is Furnace Solutions mission to excel in the HVAC industry in both customer service, and workmanship. With customers like you, leaving such amazing reviews, it is easy to access that goal. Thank you again, for your feedback.
Stay Warm.

ampengelly in Edmonton
ampengelly in Edmonton
2 reviews Edmonton, AB
10/10

Furnace Installation

After discovering it was time for a new furnace, I called furnace solutions to quote me on a new one. They were fast and efficient and was the best experience to date with a salesperson. Jamie not once tried to pressure me into buying anything and simply explained everything that I needed to know. They offered financing as well to help me with making my furnace purchase happen. Paul and Gale did a perfect job doing the installation and I am loving my new furnace. An extra bonus is their 5 year labour warranty which is unusual in the furnace world.

Approximate cost of services:
$5,900.00
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Company Response

Thank you so much for your thoughtful review! We are so excited to see that you were pleased enough to give us a 10 star review! We know that being left without heat, or in the position of needing to make a big purchase like a furnace is not fun. With our sales team you can be sure to receive no pressure sales, an abundance of product knowledge and peace of mind. We are pleased to hear that this is true in your experience and can rest easy knowing that even with the temperature dropping, you have no fears of cold nights in your way.
Wishing you a warm and cozy winter.

Private User
Private User
Private User reviews Edmonton, AB
10/10

They were Great!

We replaced our furnace last year and went with a high efficiency Trane Furnace with Furnace Solutions. Not only are we happy with the furnace, we are extremely pleased with the service installation and price! They bent over backwards to accommodate our schedule. The Trane furnace comes with a warranty that does not get voided if you don't call in an annual (expensive) service call like other manufacturers and companies. The inspector came and passed our furnace and the install. Then he told us ours was the sixth inspection he had done that day and this was the first one he'd passed. If you are looking for a furnace, I would definitely suggest giving these guys a call!

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for taking time out of you day to come onto HomeStars to review us! It is always the highlight of our day to read customer reviews. It is important to us that our customers are satisfied and taken care of. We take our customers feedback to heart and learn a lot from each one. Without customers like yourself we would not have been able to win the HomeStars Best Of Award several times.
Wishing you a warm and cozy winter!

Jim S in Edmonton
Jim S in Edmonton
1 review Edmonton, AB
10/10

Follow up support is fantastic

We had a new furnace and hot water heater installed in the spring and have been very happy with the work done by Furnace Solutions. The systems were installed as they quoted us.
Since then we ran into a problem with our home renovations. Our new walls and doors interfered with the location of the new systems feed/exhaust pipes. Although this problem was a result of our renovations, the technicians came out and realigned the feeds. The service was quick, efficient, and professional.

Approximate cost of services:
$0.00
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Company Response

Jim, thank you for coming onto HomeStars to give us a 10 star review! We are so pleased to hear that you have received such outstanding service. At Furnace Solutions our main priority is setting an industry standard on customer service. With our 24 hour emergency services, you can rest easy knowing that we have you covered day or night. Thank you again for your kind words.
Wishing you a warm winter.

InTheOrchards
InTheOrchards
1 review Edmonton, AB
10/10

Garage radiant heater

The guys did an excellent job. This one was more complicated than some others as we had to route exhaust and intake lines around a bulkhead. They were very informative and explained everything right from the start. Very clean installation. You can tell they are experienced and they take pride in their work.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for taking the time out of your day to come and review us! We could not be more pleased to hear that you have experienced a 10 star review. At Furnace Solutions, customer service is our top priority. It is always the best part of our day to come on to HomeStars to read our reviews. Thank you for taking the time out to do so.
Wishing you a warm winter.

Tracy & Chris Patrick in Fort Saskatchewan
Tracy & Chris Patrick in Fort Saskatchewan
1 review Fort Saskatchewan, AB
10/10

Garage Furnace, A/C Install

This company is AMAZING! Ryan and Scott are great guys, who are very easy to deal with! Only company our family will use! We had them first to install our garage furnace and were very happy, so we hired them to do our AC install. We were extremely lucky to win a Nest thermometer, which they installed for free. Overal an amazing company.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for taking the time to review us! We are so pleased to hear that you were well looked after. We take pride in our team and how they interact with our customers in the field. It is always so great to hear that our customers are looked after and they are experiencing a 10 star experience.
Thank you!

lescogswell
lescogswell
1 review Spruce Grove, AB
10/10

A/c and garage heater nest thermostat

Jon did an amazing job on my garage heater and a/c unit. Very knowledgeable and answered all my questions. You guys defiantly need to give him a raise because I will be recommending furnace solutions to all my friends family. Again thanks for the amazing job guys!

Approximate cost of services:
$5,500.00
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Company Response

Les, thank you so much for such a glowing review! At Furnace Solutions, we employe some of the best talent in the Edmonton area and we could not be more pleased to see that they are performing to Furnace Solutions standards. We take customer service very seriously here. With out 24 hour emergency service, we have you covered day and night all winter long.
Welcome to the Furnace Solutions family.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Solutions Heating & Air Conditioning

Furnace Solutions was built to give you customer service like no other . Dealing with furnace repair, furnace installation, air conditioning repair, air conditioning installation and all HVAC services. We believe in high quality, clean work and attention to detail at a reasonable price. We wanted to offer our customers ...
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