Furnace Solutions Heating & Air Conditioning

Heating & Air Conditioning
Edmonton AB T5T 4M2
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HomeStars
Heating & Air Conditioning
Furnace Solutions Heating & Air Conditioning
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73%

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Reviews by rating (past 12 months)

Reviews for Furnace Solutions Heating & Air Conditioning

Average customer rating:
9.9 10 (401 reviews)

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tancsics in Edmonton
tancsics in Edmonton
1 review Edmonton, AB
10/10

Air conditioning

A+ Customer Service & Exceptional Work by the crew at Furnace Solutions!

We have some income property and noticed our tenants had several fans running in the house, because our home was well insulated it meant it kept the heat in as well. Great for winter, not so much during our hotter summers. I put off doing something like this because I was worried about the expense and work involved but wanting to keep our tenants comfortable, we contacted Furnace Solution, they came out and right away and after some quick consultation recommended an air conditioning solution that would meet our needs, and to my surprize their estimate was comprehensive and lower than anyone else’s.

When I arrived to check on how the installation was progressing I was surprised to see how fast and efficient they were, especially given some challenges to being an older home with a finished basement. They had several ideas on how to overcome them and felt confident there was no problem. Jordan and Nolan were exceptionally great to deal with and took the time to explain everything they were doing and provided an accurate completion time. I really appreciated the expert opinions and suggestions they provided and how they even addressed our future needs. Courtney came by to do a quick check to see if I had any questions, it was nice to know that Furnace Solutions has a team of support too. I felt reassured that the was receiving the best care. I know they had other clients, but during the install I felt like I was the only one that mattered that day. Our tenant was also pleased by the quick professional work and came home to a comfortable cool environment.

A huge thank you goes out to Furnace Solutions!

John & Janet

Approximate cost of services:
$2,800.00
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Company Response

Wow! Thank you so much for such a great review for our company and team here at Furnace Solutions. We are happy to have been able to assist in keeping your tenants comfortable this summer and for many summers after that. We take great pride in the quality of our work, and we are glad when our customers come by, check in during the installation process to see that our professionalism and quality of work continues throughout from the estimate, all the way to the completion of the installation. We have a wonderful team here at Furnace Solutions that prides ourselves in our customer service and always making sure our customers are always taken care of! If you have any future questions or concerns, do not hesitate to contact us anytime. We are here for you when you need us!

RickM in Calgary
RickM in Calgary
1 review Calgary, AB
10/10

Rheem RA13 2.5 Ton

I am very happy with the quality of service that I got from Furnace Solutions. They showed up on time and performed the install in approximately 3 hours. They were very clean and everything looks professionally done. I would definitely recommend these guys if you are looking to get AC for your house.

Thanks,
RM

Approximate cost of services:
$3,500.00
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Company Response

Thank you Rick for coming on to HomeStars as a satisfied customer and writing such a wonderful review. We appreciate each and every one of our customers and treat their property as if it was our own. Thank you for the recommendation for potential customers and if you require any assistance in the future, do not hesitate to contact us anytime!

George C.
George C.
2 reviews Sherwood Park, AB
10/10

Air Conditioner

We had our A/C replaced and the guys did a great job of installing the unit.

Approximate cost of services:
$4,000.00
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Company Response

Thank you George! We a pleased to hear you are happy with the installation! Just in time for summer to beat the heat! Enjoy staying cool this summer with your new air conditioner.

Amanda R in
Amanda R in
1 review Edmonton, AB
10/10

Hot water tank

Tyler came out to fix my hot water tank, turned out there was nothing wrong with it; there was a problem with the gas. We wouldn't have known if he hadn't come out and checked everything. Professional and helpful! Thanks guys, great job. I'll recommend you guys from now on!

Approximate cost of services:
$0.00
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Company Response

Thank you Amanda for coming in to HomeStars and writing us a review for our company and those that are an extension of our company - our service department. If you require any future assistance, do not hesitate to contact Furnace Solutions anytime!

chipcormorier
chipcormorier
1 review Brampton, ON
10/10

Ac

Very nice job good set of guys working on my home can't wait to see my garage heater installed by them In 3 weeks

Approximate cost of services:
$6,700.00
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Company Response

Thank you for the kind review! We take great pride in our team here at Furnace Solutions. We are looking forward to your garage heater installation as well! Thank you for choosing Furnace Solutions!

susan in Edmonton
susan in Edmonton
1 review Edmonton, AB
10/10

Furnace installation

Excellent service is almost nonexistent nowadays. Furnace Solutions is a rare gem in the field of customer service. In my journey to replace my 52 year old furnace, I had exceptional service from every single employee that I dealt with. This includes Jeannie from the Home & Gardens trade show booth, Ryan who came to my house to give an estimate, Jessica in the office who dealt with the paperwork, and Nolan and Jordan who did the installation. All were professional, knowledgeable, and courteous. They all demonstrated pride in working for Furnace Solutions. Employees having pride where they work made for a wonderful experience for me. Thank you for making my furnace journey stressless!

Approximate cost of services:
$4,900.00
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Company Response

Wow thank you so much Susan for such a wonderful review here in HomeStars! Our team works hard for our customers, but we also work together through each process. From the office to the installation site at you home, we make sure our customer is comfortable with our company, every step along the way! We are so happy to hear you had a wonderful experience. We know you have options, and we are very thankful you chose Furnace Solutions!

Colton F.
Colton F.
2 reviews Whitecourt, AB
10/10

Air conditioning

They were very quick and professional. They knew a lot about the equipment they were selling and installing. We are quite pleased with the job they did. This is our second time using them and would definitely use them again and recommend them. Great work Nick, Ryan and the team.

Approximate cost of services:
$4,500.00
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Company Response

Thank you Colton for such a kind review that you have taken out of your day to write us on HomeStars. Our team here at Furnace Solutions takes great pride in the products we use and we provide the same knowledge and understanding of each unit to the customer that works well for their home. We always love having life long customers that use our services for many years! Thank you again!

lauraelliot77
lauraelliot77
1 review Fort Saskatchewan, AB
10/10

Air conditioner

They where very friendly people that told us how it was going to be done, very clean work. Did a great job. Would recommend them to anyone.

Approximate cost of services:
$3,000.00
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Company Response

Laura, thank you so much for going out of your way to review us on HomeStars! We always love to hear our customers feedback. It is so important to our team that we are providing great customer services while producing clean, quality work.
If you have any further questions, please do not hesitate to contact us.

Wendy M.  in
Wendy M. in
3 reviews Edmonton, AB
10/10

New Air Conditioner

Customer Service is Furnace Solutions primary goal! They installed an excellent product in my home with diligent care and attention. They are committed to excellent customer service and they take pride in what they do! Even when a minute detail went wrong - they take every opportunity to "make it right." A stand-up company to do business with and I would recommend them fully to anyone who is in the market for great prices, great advice, great service, and fantastic customer service! Kudos to Ryan for walking the talk, to Scott for his passion helping me make the right decision, and to Jonathan and Matt who installed my Air Conditioner professionally and explained the full operation of my unit! Thanks Furnace Solutions!
Wendy Massey,
Edmonton

Approximate cost of services:
$3,500.00
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Company Response

Wow! Wendy, your kind words speak volumes. We pride ourselves on our customer services and we could not be more pleased that you have experienced this from your initial contact with us to the final installation. We are more than pleased that our employees have embodied our values and our customers are having such great experiences with us. If there is anything further we could do for you, please do not hesitate to contact us at anytime.

RoseBB
RoseBB
1 review Beaumont, AB
10/10

Installed Air Conditioning

Very happy with the work that was done. Nolan and Jordan were the ones that did the installation. They did such a good job at installing and concealing the air conditioner so that it did not take up space. Also they switched my wires out with ones that blended, so they went unnoticed (Going out of their way to correct a previous error done by someone else). They were polite, punctual, friendly, swift with their work and professional. I highly recommend them !

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for reaching out and reviewing us on HomeStars Rose. We could not be more pleased to hear that our installers have left a lasting impression on you. We pride ourselves on making sure that our customers are happy not only with the end result, but every step along the way. We hope that you keep us in mind for any further heating and cooling needs.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Solutions Heating & Air Conditioning

Furnace Solutions was built to give you customer service like no other . Dealing with furnace repair, furnace installation, air conditioning repair, air conditioning installation and all HVAC services. We believe in high quality, clean work and attention to detail at a reasonable price. We wanted to offer our customers ...
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