Decorem tile & stone

I brought on decorem tile and stone to do all my tiles demolition and installation and was very happy with salvatore's services he was very helpful and listen to what I wanted done, thank you decorem tile and stone for a job well done and thank you John for helping me pick the tiles I will use them again for my bathroom reno project.

Just wanted to say thank you to Decorem Tile and Stone for a job well done we saw you take apart our kitchen and hallway project and put it all back together while keeping the house very clean which was a big concern for me and for helping us out and guiding us thru as we had know idea where to start you were there for us from start to finish. Thanks again Salvatore for your professionalism the tiles in our house look amazing.

Salvatore from Decorem Tile & Stone did a fantastic job on our main floor hall, kitchen and power room. His attention to detail is incredible. Everywhere you look, the finishing is so beautifully done. We were so happy with the job and he was very reasonable in his pricing. I have no hesitation recommending him to our family and friends. We'll definitely call him for our next job!

I highly recommend Salvatore from Decorem Tiles. We were so happy with his work . If your looking for a professional job not a shoemaker job then your in good hands. He took the time with us and made us feel very assured that the job would be done perfectly. Sal had been tiling for over 35 years and it shows. He’s does thing very old school and doesn’t cut corners like some installers do. He very reasonably priced!! Best in the business!

I hired Salvatore from Decorem Tile and Stone to replace floor tile in my kitchen and hallway. The sales rep (John) from Sarana Tile store in Vaughan recommended him as a great professional who specialized in the type of tile we were purchasing from the store.
This turned out to be the most **horrible** experience in my entire kitchen reno project in every possible aspect. I don’t even know where to start, so I’ll just list what I can:
- The entire tile installation was delayed 5 days, impacting other trades which we had to reschedule
- The reason for delay was – apparently the dry pack foundation layer was not dry enough after standing for 4 days, which happened to be the hottest days of August. So the contractor left it standing for another 2 days
- Then instead of completing laying the tile in 2 days, as he originally promised, he took 5 days to cover an area of less than a 500sqft
- The contractor was very hard to deal with, very opinionated and not listening to what he is asked
- We agreed on a 50/50 payment schedule, with 50% up front and the rest at the end of the project. He started asking for payments mid-way, while not progressing in work. He knew we were pushed on time, as our kitchen installation date was coming up. So it felt like blackmailing, threatening to not complete the work at all and jeopardize the entire project unless he got paid
- The contractor ruined our security system wiring, just ripped the wires off the doorway
- Cut a hole in entry door casing, which we had to have carpenter fix afterwards
- Worst of all the craftsmanship of the work was very poor. Unleveled floor, huge gaps around door casings, inconsistent level of the seam line with the hardwood, etc. See the pictures of some of it.

I suspect the sales rep from Sarana Tile (John) has some kind of deal with the contractor, which is why he recommends him. Very poor customer service on Sarana Tile side!