As putting down the deposit to purchase my floor, the service rep informed me that I will have to pay for shipping to purchase the tiles! Is this for real?
I asked, shipping? Are they being shipped directly to my house? They said no to the store and I would pick up at the store.
Never heard of that in my life that On top of purchase price I had to pay shipping to get the floor to their store.
- Approximate cost of services:
- Company Response
Thank you for your comments. The only time that shipping applies to an order is if it is a rush situation and the product is not arriving with our regular delivery. We are very sorry if this was miscommunicated to you. Steps will be taken internally to ensure that this does not happen again.