Luxury Vinyl flooring disaster
- Approximate cost of services:
- $8,500.00
Luxury Vinyl flooring disaster
CLICK PAD FLOOR PROJECT & LIVING ROOM/HALLWAY CARPET
Thank you for review Kim. We appreciate your business!
Thank you for your comments. The only time that shipping applies to an order is if it is a rush situation and the product is not arriving with our regular delivery. We are very sorry if this was miscommunicated to you. Steps will be taken internally to ensure that this does not happen again.
Carpet install...awful experience.
Install Laminate flooring in Living/Dining area plus hall
A-1 Flooring was contracted to install laminate flooring in our Clients condo. The flooring was installed on September 30th. The Client expressed dissatisfaction with the installation, citing a board placement that was not aesthetically pleasing and a height difference between an existing and the new floor. Prior to this review, our Service Manager performed an onsite inspection and communicated to the Client that he could order a transition molding to address the height difference, and additional laminate to address his other concerns, at no charge. We fully guarantee our work. The client has been notified that we are in receipt of the required materials and the work is scheduled for Tues. Nov 24 and Wed. Nov 25. The Client agreed to this. The client has a balance owing on his account, which we have reduced for his inconvenience caused by the delay. We are surprised by the premature nature of this complaint, as we are and have always been in communication with the client and fully committed to ensuring his satisfaction. A-1 Flooring Canada has been in the flooring business since 1973 and all of our work is fully guaranteed.
Thank you for sharing your concerns. Unfortunately we are not able to professionally install backsplash tile unless the electrical outlets are sufficiently recessed. To do so would be negligent. A-1 Flooring Canada does not provide electrical services and we recommend to our clients that they hire a Licensed Electrician if necessary. It is unfortunate that the electrician that the client contracted was not experienced with this type of application.
We require more information to respond to these concerns. A-1 Flooring Canada has been in business for 43 years and we would like the opportunity to help if there is a problem. All of our installations are fully guaranteed.