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MC - Old Ottawa South
MC - Old Ottawa South
3 reviews Toronto, ON
0/10

Big promises. Big disappointment

At first I thought Nate was going to be great. Every single Homestars review was great. He promised to get rid of the animals in our walls and deliver a three-year guarantee they wouldn't return. I liked him so much I paid an extra $400 to get the ants removed from our home... So, after a total of $1100 the animals in the walls are still here, keeping us up at night. He refuses to answer my texts, he finally returned about three months after the initial work and dozens of texts pleading for help... It was about 10pm. He felt he found where the squirrels were getting in from and installed a one way door and told me to let him know how it went. No improvement whatsoever. No response to my texts. I've waited to write this review because I hate to hurt someone's business but I have no choice. In fact, tomorrow I'm calling a different company to get the animals out. This 3-year guarantee is meaningless. Why not make it a lifetime guarantee? It doesn't matter. My kids can't sleep because of the loud scraping noises at bedtime. We're waking up at all hours and worry about what damage is happening in the walls. He did the work in JULY. I do not recommend OWLS for pest control. Go elsewhere.

Approximate cost of services:
$800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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