Very courteous and professional customer service.
Mr. Koutros (Terry) took the time to carefully listen to my situation. He then proceeded to explain the diagnosis, repair, and billing process. I only provided the serial number and he looked up and verified the warranty information on his end in an extremely timely manner; a perk one enjoys when dealing with authorized/certified dealers.
The technician (Mr. Yuri) arrived on time. He was extremely polite and well-mannered and an excellent listener. This was instrumental in verifying the prompt determination of the faulty furnace. He worked briskly and professionally. Not once did it appear that he wanted to slow the progress of the repairs to make an extra buck. In fact he very attentively continued his work while tending to the countless questions I asked him. He departed after ensuring the furnace was fixed and running additional tests to make sure it didn’t cause any troubles down the road.
Ended up paying less compared to all other furnace repair businesses I had called. The plus point of an all parts warranty came into play; the technician had arrived with the potential replacement part streamlining the repair process without any delays.
Payment to the company was smooth over the phone with a subsequent arrival of payment receipt in my email.
Overall I am a very happy and satisfied customer. Felt like I was in a car dealership receiving warranty covered service by a courteous staff. Throughout my dealing I felt I was communicating with an honest team of professionals.
- Approximate cost of services:
- $225.00
- Company Response
Thank you very much for your review