My mother had her bathroom counter and sink replaced. She dealt originally with Stephanie. All was good until they came out and installed the counter and sink. After the workmen left the plumber came and told them that the taps wouldn't fit. She called the store and they sent out someone but the plumber couldn't wait which means there will be a third charge for the plumber's service.
When the workmen arrived they were rude and condescending!!! They basically blamed my mother for buying the wrong taps!!! How do you buy wrong taps for a sink??? They were of no help and upset her greatly. She called me crying. She called back Stephanie who said it wasn't her department that dealt with the service people. She told mom that she would get a call. No call. An email saying she has to buy different taps.
At no time did anyone ask her what kind of taps would she be installing or how what she needed. They came, they measured and left her with no taps. Solution, plumber will put in the taps she bought and they won't be able to use the stopper.
I realize that somethings don't always work. It was the attitude and the way the serviceman spoke to her that makes me see red!!!! To be so rude as to make a 76 woman swear and cry is totally unacceptable. I will be posting this review on as many social media sites as possible.