This review is for the company with the website www.tiptopappliance.ca
First of all, our appointment was scheduled for 6:00 pm. At 7:00 I called the company and was told someone was on their way. Flávio showed up at 8:00 and barely apologized (he explained that he was assigned two jobs at 6:00 and simply chose to go to the other job first).
In removing the panel from our dishwasher, Flávio cracked the screw sockets and corners. He did genuinely spend at least 20 minutes trying to figure out why the dishwasher wasn't getting power. Ultimately, he determined that since "everything looked good" it must be an electrical problem and that we should call an electrician. Then (and I should've known better) Flávio offered to check something else but said this would be beyond the $60 diagnostic fee. He offered to do the extra "work" for $100 cash. Ultimately, all he did was remove the panel at the bottom of the dishwasher look at it and then come to the same conclusion as before. I was foolish for agreeing. We had another repairperson come and take a look and quickly determine that the issue was with the control board and had it fixed in a few days.
We will NEVER contact Tip Top Appliance Repair again.