The designer, Liza, was so lovely to work with. She was professional, creative and really listened to my needs and concerns. It was a big job - 4 closets including a walk-in. She designed them exactly as I had hoped. Our installer (I think his name was Daniel) was also so professional and considerate. It was a 2 day job and he had a great helper with him too. I have no complaints. A+ service.