Repair Care

John did a great job. Fast and professional, very friendly. Good knowledge for the job

Older dishwasher was leaking. Mike came and replaced the gasket and caulked around another spot. We were pleased with the service - fast, friendly!

1. Charged me three times the price for the part
2. Although not incompetent the repair person did not appear to know how to test for the broken part
3. Part replaced but still not working and they were quite happy to charge me another triple-priced part (the original part replaced could have been a working part)
4. Called (Sept 6) and told them I would return the part and wanted a full refund for the part. Customer service would call within 48 hours (Sept 8). It is now Sept 18 and I still have not heard from
them...
5. I figure the labour costs are lost and my tuition for the experience of trusting this company....
Do not use this company!!!!!!

Update September 30, 2016

It took a few attempts but I finally contacted Lior as requested in his response to my review. Within 1/2 hour we arrived at a mutually agreeable solution, one I am very comfortable with and within another 5 hours a refund was deposited into my bank. Lior was noticeably upset with the situation and truly wanted to arrive at a fair resolution and as quickly as possible - which was done. Thank you!!!!!!

Very informed, very knowledgable. Glad I did not pay by the hour as it seemed to take a long time for a short fix.

I've called for the service because the dryer is very inconsistent and towels are not completely dry sometimes. Chris explained and demonstrated it thoroughly . He is very knowledgeable, very prompt and very polite. Ask for him when you need help for any appliance repair.

Dryer is an older model that needed a new motor, main power control board and overall cleaning. Chris was very pleasant and knowledgable. He also called ahead of time to let me know when he would be arriving.

Called these guys in to fix my fridge.
For $95 Guy came in, looked at the fridge, didn't unscrew anything, just listened to it for a bit. When he'd heard that we have vacuumed around it he said wait another 48 hours, if it is still broken call and we will order the part you need.
And like a fool, I assumed this guy knew what he was doing.
So two days later, I call an they order the part. It took about a week and a half before he came back and installed the part. Given that this part ran $225, I really hoped it would work.
Two days later, I still had a broken fridge.
I call the company to complain and they apologize and say that this time he will call a senior staff member when he revisits and they send me a warranty to sign.
This warranty says that if I do not use them to repair the issue, they will charge me ANOTHER $95.

At this point I am out $350 and still do not have a working fridge.
So no, I didn't sign the warranty. At this point I went and bought a new fridge.
Stay away. These guys are NOT thorough. They do NOT investigate the problem and instead expect you to keep buying parts until they guess the right one that will fix your fridge.

They fixed my fridge. The repairman knew what was wrong and fixed it right away.

They sent out a repairman that wasn't qualified to work with gas. We had to rearrange schedules again. They fixed and 4 days later broke again. After we called back they did not return the call to arrange an appointment. I called again. They returned the call a day later to the wrong number. After spending $ 2 times with them we decided to buy a new dryer. Very unprofessional and unreliable. Would never use them or recommend them.

Chris did a great job. Professional, on time and fixed it all at a reasonable price. Will definitely use him again for other jobs if they come up. You should too