We moved into our home in March 2015, and we decided to hold off on filling out a review until we settled into our home, and had good idea of the entire Pacesetter experience. Our original sales experience was not the best, our sales associate lacked the knowledge, communication and organization skills. We had to keep on top of things to ensure that we got what we wanted. Despite going through 3 construction sups, the overall build of the house was pretty good. Mason is awesome, he really goes out of your way to make sure that all deficiencies are addressed, and that you are satisfied with your home. We had very little deficiency items remaining on possession day, mostly outstanding seasonal items. We had a few issues with sales during possession, but the Pacesetter Sales Manager, Brent, was really good at addressing all of our concerns. The new area manager for Langdale, Kelly, is very knowledgeable and helpful, even though he is not our original sales manager, he still helps us address some of our concerns. My one complaint at this point, is the warranty team. We had to contact them to make sure that our 3 month warranty was completed, and we had to fill out a form of all the deficiencies ourselves. It took over 3 months to get most of the critical items fixed, and we're still waiting for things to get done. Most items that were mentioned to warranty at the beginning of the summer ended up getting pushed to next year's seasonal list. I also recently had an issue with our central vac, and it took over a month to get a reply from the warranty team. What's even worst is that they said this item will be put on the list for completion next season. This is a non-seasonal repair! I ended up getting a contractor to fix the issue before Pacesetter could even reply to my warranty request, as watching paint dry is faster than waiting for the warranty department. We are thankful that the build quality of our home is reflected in the few warranty issues we have. If you're reading this review and looking to buy a new home, our advice is to find a good sales manager, and find a good construction site sup.
- Approximate cost of services:
- $500,000.00