Friendly and responsive, they came on same day to fix a broken pump on a washer. They had to return the following day to finish the job as the part needed to be ordered. A $40 deposit cheque was left which was to be deducted from work when done. The next day after the job was done (well it would seem), I paid in full, in cash as agreed (+ extra, because they didn't have change!) but forgot to ask to rip the check, only to realize after fact that they had also cashed the deposit check the day after the job was done!
I asked repeatedly to send a refund, which was promised to me many times but never done in over a month! A $200 job essentially cost me $250 (incl deposit and 'tip/extra' for lack of change). What I first accepted as an honest mistake is now simply unprofessional and theft!
Very unfortunate to have to deal with dishonest people on such small things but now it's making me wonder if the parts supposedly genuine were genuine at all!
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Homestars Viewers, Yes it is true we cashed the $40 dollar cheque because this particular customer didnt decide whether or not he wanted to fix his washer pump. So the service charge was applied in this case. If the customer had requested our services immediately after diagnosis, then of course we would gladly return the $40 dollars. As advertised, all of our parts used are brand new and OEM, meaning their original factory made parts. Thanks and have a great day.