Legacy Windows & Doors

We installed windows we spec'ed and purchased from Legacy for a new cabin, and all dimensions and specifications of the windows provided were correct and the windows easy to install. The site location is on the waterfront on Hornby Island and the windows are exposed to very strong storms. During a winter storm last year the largest window (a double slider with middle fixed pane) leaked. The Legacy team sent a technician up to fix the leak (no cost to us). The significance of this is the site is three ferries and six hours of travel each way - that is pretty impressive service, and to top it off they delivered an additional window for our separate sauna building that we purchased later (delivery free of charge) while they were making the warranty call which was greatly appreciated as it saved us having to pick the additional window up and transport it to site.

Lincoln and Jordan at Legacy Windows were so helpful in finding just what I wanted for my project. They were quick to communicate and went above and beyond to accommodate when I made changes to the order. I highly recommend Legacy Windows as a trusted helpful resource for your projects!

Pricey project but worth it! Excellent seamless service from start to finish. Communication was great, appointment times were prompt, installation day was on time and smooth. Extremely happy with the service and product we received and the overall result!

Legacy has a great team. From 1st contact to the installation everything went extremely well. We had our back doors and side windows replaced with a gorgeous set of 2 full size glass stationary windows and 2 sliding doors. Along with that, another window in our kitchen was replaced. Great communication from start to finish, fantastic product. In all, it was just a fabulous experience. We could not be any happier and will use Legacy without hesitation on any future projects, windows, or doors.
Rick & Michele Cosco

I love my new windows and doors! They are great quality, were professional installed, and were delivered on time. Kyle was great to work with on the coordination side, and I really enjoyed the installation from Shane, Ryan and Micah. I have recommended Legacy to a number of my friends and family, and will continue to do so! Thank you everyone!

We had the windows on the top 2 floors replaced by Legacy Windows.
They were very easy to deal with from the sales rep Kyle, to the project coordinator Carlie to the crew that did the installation led by Derek
The crew were professional, friendly and very accommodating.
There were a couple of windows that had some minor defects and Legacy dealt with the manufacturer and had the windows replaced for us.
Very happy with the experience with Legacy.

After deciding it was time to replace the windows in our home, we asked a friend for the name of a trustworthy company who could do a great job. Our first contact with Legacy Windows and Doors was through a consultation with Bert, who came to our home, did a complete inspection, and then sat down and thoroughly discussed various window options with us. Bert is an extremely friendly and customer driven individual who went to great lengths to make us feel very comfortable with all phases of the process. We were in contact often, with Bert giving us many follow up phone-calls and e mails to check if there were any questions throughout the estimate, ordering, or pre delivery stages. We live in a remote location, so we were expecting possible delays and problems, but were delighted to have the Legacy team arrive at our doorstep exactly when they said they would, completely organized, with high quality equipment to complete all of the work on our home. The 5 member team, after introducing themselves, were set up, and working within minutes. They worked quietly and very efficiently, all the time taking meticulous care of our home as they did so. They removed and replaced 20 windows and 3 large sliders. Because of our location, the guys stayed in our home for two nights, and treated our home, and my wife and myself, with the utmost respect. The new glass surfaces were all cleaned and polished, and the team cleaned every area of our home and driveway, prior to leaving! Our next-door neighbour told us a few days later, that he couldnt believe how nice it was to hear, and see how the team worked, as they moved around the outside of the house. He too was impressed by their expertise and friendly nature. I cant say enough about how impressed we are, through the entire process, with Legacy Windows. It is extremely easy to see that they have gone way beyond the normal operations of a company in choosing quality team members, and we are thrilled with the installation of our beautiful new windows.
The new windows have transformed the inside of our home, with the heat reduction seen with the low E glass and we couldnt be happier with them, but what is impressing us more, however, is our experience with Legacy Windows. We thank each and every one of you for taking such meticulous care of us throughout all of this. I dont think I could make a stronger recommendation for a company to work with. Thank you!

We decided to replace the windows on the east side of our home when one started to leak during a big storm. Over the course of a couple months, we met with 3 companies to get quotes and although Legacy was not the cheapest, they stood out for their knowledgeable staff and the way they take care of their customers. This was our first major home project and so we appreciated how Legacy offered to coordinate any subsequent contractors that might be needed should our home require additional work due to water damage. Kyle proved to be great to work with, from his timely responses and clear communications, to the way he made us feel valued by offering us a few extras (like replacing a rotten sill on an unrelated window) to win our business. He also had an awareness of the various government rebates available, and made sure to quote us for configurations that ensured we were qualified, while outlining the pros, cons, and full details of our options without trying to upsell us on things we didn't need. It was a no-brainer going with Legacy for the job!

In total, the replacement of our windows took 4 days, and despite us also having our heat pumps installed at the same time, the process went very smoothly. The install crew led by Derek was friendly, courteous, and punctual. Clearly the guys have fun on the job together, and they gave us regular updates on their progress throughout the days. Of note, they also kept the job site clean and ensured the installs looked tidy, walking us through their work at the end of every day, answering our questions and addressing our concerns.

In the end, we're super happy with the work Derek and his team did and all of our communications with Legacy. From the get-go, they made us feel good about the project and at no point did it feel like we were just another sales job to them. We would not hesitate to hire Legacy again, and would highly highly recommend them to anyone looking to get new windows or doors!

We are extremely happy and impressed with our 18 new windows, one sliding patio door replacement and skylight. They are energy efficient, beautiful, have sealed out many noises from the outside and gave our house more curb appeal.
Legacy provided excellent product and service with great workmanship and professionalism at a very competitive price. We would highly recommend Legacy to our friends and would not hesitate to get their services again.
We received quotes from 6 window companies. One company even used high pressure tactics for us to sign in order to get the best price. Legacy and its team of dedicated employees takes pride in their work. Kyle and Bert are so friendly. Kyle is so knowledgeable, patient and took the time to listen to what we wanted, brought samples, presented their products, answered our questions without us feeling the pressure to buy or close the contract that same day. Alex did the final measurement and was also open to answering our questions. Carlie provided constant updates as to the project timeline. The installation crew of Nick, Cody and Matt (Mica & Josh 1st day only) were very skilled, hardworking, reliable, respectful and tried very hard to work around our schedules for minimum disruption as 5 of us work from home. From beginning to end, from sales presentation/project proposal to installation, my husband and I can only speak highly of Legacy and the best experience we had.

Bert from Legacy Windows came to give us a quote on replacing our heritage windows and was extremely helpful in exploring the options and going through the considerations on which windows to replace. Unfortunately we came to the realization that we could not afford to replace all the windows we wanted, as we had other updates that took precedence. If we come to a time when we can afford to replace the windows, we will certainly come back to Legacy Windows for their honesty, professionalism, helpfulness and unparalleled customer care.