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I can say without the slightest hesitation that we were more than pleased with both the product that Euro Star provided as well as the quality of the installation. Everything was manufactured and delivered exactly in accordance with our specifications, and the installers - Vito and Johnny - were phenomenal. They worked steadily and tirelessly until about 7:00 P.M. each day to ensure that the job would be completed within the allotted time frame, and this was made all the more challenging because the weather was less than cooperative on two of the days (intermittent rain, including the occasional thunderstorm). Still, they plugged on, navigating creatively around these setbacks.
Johnny and Vito worked as a well-coordinated team, were very neat and meticulous, and the workplace was kept tidy and organized throughout - putting down canvas sheets to protect our floors and carpets, making sure that no rain got into our house during those times when it started up, and cleaning up thoroughly after themselves at the end of each day. They minimized any possible disruptions to our daily routine while they were here, and checked in periodically with us - not only to advise us as to the progress of the job, but also to ensure that we were on board with some of the available trim installation options, including suggestions for alternate approaches that we hadn't considered before.
This was particularly relevant in one instance where Johnny consulted with us before proceeding to ensure that we were O.K. with the colour of the caulking that had been supplied with the job. Turns out that rather than being the "95% match" that had been promised to us, this caulking was actually a reddish, medium-brown colour (pecan?). Granted, it may have been from the same general colour palette and could have been a good match had we wanted a contrasting colour to go with the chosen Antique Ivory trim, but we had asked for a closer - if not identical - match. Vito then showed us a sample from a tube of almond-coloured cauking that he happened to have with him, and we all agreed that this was a far better match and the right way to go. Again, the fellows did not let this glitch set them back - they proceeded with other, equally necessary work for the balance of that day while making arrangements to have a sufficient quantity of the alternative caulking available the next day to still be able to finish the job on time.
I should also add that the quality of the workmanship of both installers was impeccable. There was no damage to the existing exterior window frames and interior trim that we had elected to keep when removing the old windows, the new windows fit in perfectly, and the aluminum and vinyl trim was installed with meticulous attention to detail to ensure that everything fit together perfectly with no gaps, bumps, bad corners, or less-than-"knife-edge" right angle bends anywhere. I was especially impressed with Johnny's ability to apply caulking seamlessly...straight and even bead lines throughout, no smears or bumps, and good, solid coverage everywhere that I am sure will result in a complete absence of drafts anywhere around the new windows and patio doors this coming winter.
All in all, despite some initial communications challenges because of key player availability early on in this project - as well as the need to reschedule our originally planned installation date due to issues at Euro Star's end - once everything lined up properly, the overall project was executed flawlessly. That, together with the very competitive price that you offered us going in has proven to us that we made the right choice in going with Euro Star, and I will have no hesitation in recommending your company to others based on what I have seen so far.
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- Company Response
Thank you so much for choosing Euro Star Windows and for your review! We sincerely appreciate your kind words as we do our best to maintain the highest level of both product and service. It was a great pleasure working together with you in creating a final product that you are pleased with. Please do not hesitate to let us know if you need anything in the future, we are here for you.