Door instal was fine but garage seal was installed on an angle n in a year it faired due to sloppy install.. n of course offered no warranty after a year on a poor instal.. just gad to replace it n pay for the part to match at Whitby Garage door.. they had interest in hearing my issue.. paid & will never go back.. too bad they use to be a reliable company
- Approximate cost of services:
- $1,400.00
- Company Response
Good Afternoon,
We appreciate your feedback and are sorry you feel we are no longer reliable. After reviewing your installation on August 24th, 2021 and the photos taken, we are unable to see any issues with the weather strip's installation. Occasionally, weather strip can shift over time due to heating and cooling of outdoor temperatures, which was evident from the picture you had showed our staff on site. We did our best to assure you that you would not be experiencing any seal issues as we do not trim our weather strip, we allow the rubber seals to overlap doubling the seals layer of protection.
Our installation and the weather strip manufacturer carries a warranty of 1 year. Should there have been a concern with the installation we would have happily stood behind our work. Unfortunately, any weather strip replacement needs outside of the 1 year warranty is a chargeable purchase.
We hope this clarifies details on warranty coverages. Should you wish to discuss any details further, please do not hesitate to contact us at the shop 905-665-8668
-WGD Team