Drain 1 Plumbers Inc.

Drain Services
114 Saturn Road Toronto ON M9C 2S6
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HomeStars  >  Plumbing in North York  >  Drain 1 Plumbers Inc.   >  Installing sink, faucet, and dishwasher
John in Riverdale
John in Riverdale
16 reviews Toronto, ON
8/10

Installing sink, faucet, and dishwasher

My usual plumber was occupied so I looked through the Homestars listings for a suitable replacement. Drain1 looked promising.

The guy who took the call was efficient and was able to book me in for a specific time that would work for my project, which was really helpful.

My job was very simple: hooking up plumbing to a double sink (undermount), installing a faucet, and connecting a new dishwasher. The sink had been installed under the quartz countertop by the countertop installers. The cold and hot water pipes, plus the waste drain out, were in the right location, which simplified matters. So, a new set of PVC pipes to drain, installing an Ikea faucet, and connecting the waste hose from the dishwasher to the PVC drain.

The work was fine; the price, $620, seemed steep.

Obviously, at the end of a long kitchen renovation project I just wanted to get it done. As well, the booking guy didn't mislead me and tell me a bait and switch price (he didn't tell me any price - the plumber told me as he got into my house what the cost would be). But I do feel a bit taken - $620 for a little less than two hours work seems a bit steep to me. The quality of the work was good, and the plumber on site was diligent, conscientious, and kept the work are remarkably clean. All these things are admirable, thus the 8 rating above.

One irritation beyond the price: I was told that they wouldn't secure the dishwasher to the cabinet. Yes, I could do it (and did when the plumber left). But I naively assumed the dishwasher install included the five minutes it took to screw the dishwasher to the cabinet. So it wasn't functional until I completed the install.

Not a huge deal, but if I had been 80 years old, though, or unfamiliar with work like this, I would have paid to have a dishwasher installed and then not have it work.

Approximate cost of services:
$620.00
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Company Response

Good afternoon John,
Thank you for your review, I'm sincerely sorry that we couldn't fulfill your expectations fully, but it was my fault that we did not secure dishwasher to your new kitchen cabinets, I was told that electritian was supposed to connect the power that's why I instructed Igor not to secure it.
Sorry again and please give us another chance to prove our good service. All our work comes with 1 year warranty obow grade and when we work below grade then it's 25 years. Our goal is to satisfy every customer and if we can do something to make you happy pls do not hesitate and call us 4164551122 and we do our best to help.
Thanks.