Review for Biscaya Home Renovations
Biscaya Home Renovations worked on our kitchen this past summer. We are sure that Bernardo and Brenda will agree that the process was rocky at best. As the project unfolded, we discovered that close attention to detail was sorely lacking (asymmetrical walls, uneven paint job, etc.). Also, often times when a concern was brought to Bernardo and Brenda’s attention, it was met with impatience- we felt that our concerns were treated as an inconvenience. Our worst fears were realized only two hours after the project was completed when our brand new kitchen flooded. The hose connecting the tap to the water dispenser in the fridge was not fitted properly. Luckily, we caught it almost right away, but had we not been at home, the water damage in the entire house could have been extensive. We must admit that Bernardo and Brenda sent their crew right away and saw to the problem. Nevertheless, the experience confirmed our initial concerns about the lack of attention to detail. Now, every time we look at our beautiful kitchen small niggling doubts arise: “Was the gas line hooked up correctly? Was the dishwasher installed properly?” Despite Bernardo and Brenda’s assurances that the work is “A grade,” the unsettling feeling lingers.
**********Response to Bernardo's message below:
I'm sorry that our review caused you such surprise. Did you already forget what transpired? Was the process really "only rocky at the start"?
I realize that you must protect your future income at all costs. But is your attempt to discredit my review the smartest way of doing so? You would not find yourself in this position had you prioritized building relations, strong transparent communications, and excellent service. A good start might be not to discount and minimize a customer's experience (as evident in your response to my review). Even if you think that "flood" was a poor word choice, *inattention to detail on your employee's part * was the root cause of a "water spillage" that confirmed our worse fears. I hope that my choice of words is more acceptable now.
In closing, I want to make it clear that I'm not trying to hurt your business. I just believe that customers have the right to voice their concerns even if they don't appeal to the contractor. Readers of this site will notice that I have tried to be respectful in my critique (even though it is sometimes harsh). Please realize that discrediting my experience and casting aspersions at my character do not make good business sense in the long run.
I wish you luck in your future endeavors!