Needed to have 2 locks rekeyed. Quoted $35 for service call, then $28 and up for each lock. At arrival, each lock is now $85 to rekey, for a total of $205 plus tax, which is way more than expected. Technician says he'll give me a deal, $170 if I pay in cash. I decided to refuse the service because it's way out of my budget plus I don't have that much cash on hand. He now says I can pay by cheque or credit card and still honors the "deal". When I refused, he insisted that I'd still have to pay $35 for his service call regardless. At no where on the phone or their website indicates customers have to pay for the service call regardless if the locks gets changed or not. I feel that the technician can make up any price he sees fit upon arrival and can give any discount if cash payment was available to justify his ability to adjust the cost. Giving 1 star because he showed up within an hour to collect your service call money.
- Approximate cost of services:
- $35.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?