Msj Moving And Auto Transport

Piano Moving & Tuning
1031 Churchill Ave Oakville ON L6H 2A7
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Carlo F. in Toronto
Carlo F. in Toronto
1 review Toronto, ON
0/10

No show on moving day

Do not go with this moving company! Check all of the negative reviews and they are all very consistent with the experience I had.

I was scheduled to move on October 1, 2016 and had paid them the full amount via Paypal prior to the move date. Danielle confirmed the moving time of 9am.

On the day of the move, no one had showed up at the specified time. When we tried to call Danielle, just like many other negative reviews on here, our call was ignored. We tried calling them numerous times and eventually was met with a mobile number that was turned off.

We then reached out by texting the number, and the response we got was that they would get back to us in 10 minutes. We didn't hear back from anyone until about 2 hours later, having had failed attempts at trying to call and text them. Their response was that they were looking into it.

4 hours into our scheduled move time and we still did not have any movers show up. Having been the first day of the month, and many other moves taking place, we then had to resort to trying to find moving vans as our back-up plan.

Eventually, around 5pm, Danielle emailed me back to let me know that they were unable to do the move and that they could do it for us the following day. At this point, we had enough and had asked for our money back.

Upon doing some searches online, it appears that the positive reviews on this site are from Danielle's Facebook friends. These are not legitimate positive reviews, thus the high rating on this site is skewed.

I do not recommend this moving company. If you do a Google search on them, you will notice that there are no other sources of this company and have other negative reviews.

Approximate cost of services:
$346.48
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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