Direct Overhead (Rob) was quick to respond, easy and accommodating to deal with (I'm a VERY high standards, very hard to please when it comes to contractors), arrived on time to the minute, was very quick and efficient without any BS .. gave the written estimate we agreed upon, I said go.. before I even got my tools out for something I was doing .. he had his job I hired him for half apart! He did it in less time then he said. Very friendly, very quick but knew exactly what he was doing and talking about. Job was done to a T.. gave me some free easy way to fix another couple issues with no BS upsell, no mess left behind, no sloppy work, got right to it and did it.. Excellent guy. I DO NOT say that often with contractors. I do it ALL myself since good ones so hard to find. But this guys the real deal.