We originally approached our 24 window replacement project almost 2 years ago. We had done plenty of research and were looking for quotations when Covid hit and put everything on hold. In May of 2021 we resumed the project and again sought quotations. Our experience proved to be a challenge with many of the highly rated window companies we contacted. We were now encountering higher price quotes, supply chain issues, in some cases no responses or flat-out declining to take on our project. The impact of Covid on the window industry was clearly evident. Fortunately, Galaxy Windows proved to be an exception to this new norm. Our initial contact with Galaxy resulted in a very quick response. Alex, set up an appointment to discuss our needs. When he visited, he followed proper mask protocols and was very informative in presenting product options for us. There was never a sense of pressure, and he took the time to answer all of our questions and concerns. His price quote was very competitive, actually on par with some of the pre-Covid estimates we had. His "late fall" estimate for installation seemed fair, given the size of the project and the supply chain challenges. These factors, backed with excellent company reviews, supported our decision to go with Galaxy Windows. The anticipated two day installation went incredibly smooth. The two installers actually completed the entire installation in one day! Following Covid mask protocols, they were friendly and respectful of our property. The workmanship appears to be very good, particularly the caulking. Our home was left tidy and clean. The only issue we encountered, was the interior trim of one of the windows had a slight dent and scrape. Alex has assured us that this will be taken care of. We consider this is a minor issue, given the scope of the project (24 windows and 1 patio door). We are very pleased with the product and installation results and would highly recommend Alex and the team at Galaxy Windows and Doors.
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- Company Response
Thanks you very much for your review.