Premier Windows & Doors

Windows & Doors Installation & Service
Ottawa ON K2G
Write a Review
Write a Review

Recommended Professionals

89%(33 reviews)
95%(52 reviews)
97%(23 reviews)
89%(33 reviews)
95%(52 reviews)
97%(23 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Premier Windows & Doors

Average customer rating:
9.7 10 (51 reviews)

Sort by

Rose M.
Rose M.
1 review Ottawa, ON
10/10

Installed double hung windows in my second story house.

The owner Helmut is very accommodating, and helpful, available to answer questions and pleasant to deal with. The labours were hard working, respectful of my property and yard, and left the the site clean. I was impressed with the precision with which they installed the trim. The quality of windows looks good.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Hello Rose Mary,

Thank you so much for your kind words!

We pride ourselves to give our very best on all our projects, to ensure our customers are completely satisfied with our products, installation and after sales service.

You will enjoy your windows for years to come and if there are any issues what so ever, please do not hesitate to contact me right away and we will take very good care of you.

Cheers!
Helmut

Don Butler in Ottawa
Don Butler in Ottawa
1 review Ottawa, ON
8/10

New windows

In June, Premier Windows and Doors installed windows supplied by Lifestyle Home Products at my house. The windows appear to be well-built and I am confident they will provide good service for years to come. However, there was a persistent problem with the main window in my master bedroom. When tilted inwards, the window would become unstable and pop out of the track in the frame.
Premier was responsive to the problem, but was unable to fix it. The company then contacted Lifestyle, the window manufacture, who sent a service technician to my house three times (the poor guy lives in Waterloo, Ont.) before he was able to devise a solution. It transpired that this instability problem sometimes occurs when larger windows are tilted inward. This probably wasn't flagged by Premier Windows, which may or may not have been aware of it. In any case, the windows look good and the follow-up service was good, so I have no regrets about the purchase. I simply want potential customers to be aware of the potential problem of instability on large windows.

Approximate cost of services:
$8,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Don,

Thank you for your review!

You are correct about your statement of Double Hung windows when they become very wide.

It is important to balance the sashes properly when you are tilting them towards the inside.

NOTE:
Any manufacturer (not just Lifestyle) of Double Hung windows that are as wide as your windows need to balance the sashes properly by the person operating the window, so that they don't pop out of the frame. It is very difficult to anticipate, which Double Hung windows are harder to balance. It all depends on the width of the Double Hung window.

The only way to avoid this, is to have 2 Double Hung windows (half the width, each) coupled together, but then you end up with a very wide vertical area where the two windows are coupled together and you loose a lot of light coming from outside.

Thank you for your business!
Leo & Helmut

LS in Ottawa
LS in Ottawa
1 review Ottawa, ON
6/10

Front door and side lights

*updated below*
I have been so frustrated working with Premier windows and doors. Initially the salesman was pleasant, but 9 months after paying our deposit, the job is still not finished to our satisfaction. After waiting months to get the door in from the manufacturer, Gentek, it did not fit correctly. It was installed as best they could- basically jammed in and scratched up in the process. After sending Gentek reps to our house they have ordered a new frame and door because the initial ones were faulty, however that was several months ago. Now I have a door that doesn't open and close properly and is damaged, but still no date to install the new one. We have followed up regularly and every time it was " still waiting on the door from the manufacturer". STILL NO DOOR and a LOT of aggravation!

*Update: I have a new door now and it looks great. The supplier replaced the new door and door frame and the owners of Premier Windows and Doors, Leo and Helmut, were hands on in ensuring that the second install went smoothly. The Gentek product was still challenging for the installers and was not closing properly. The installers took their time and did not leave until they had everything fitting well and the door opening and closing properly.
All in all, this process took a long time and communication wasn't always great early on as we waited and waited for the door to come in. Once we had a chance to discuss our concerns with Helmut and Leo they made sure to resolve our issues professionally and promptly. They went out of their way to make things right, which we really appreciated.

Review has 1 previous version
Approximate cost of services:
$3,700.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear LS,

Thank you for your review.

We want to set the record straight.

1.)
Your entrance door was defective and as soon as we found out, we contacted our supplier and they needed to assess the door first before deciding what to do.
The supplier ordered a new door frame and by the time the new door frame arrived, your original door slab ended up having "Rub" marks because of the old door frame being bowed.
As soon as we found out that your door slab had these "Rub" marks, we immediately contacted the supplier again to get you a new door slab as well.
As soon as we get your NEW door slab, we will contact you for an installation date.

2.)
We are NOT in a legal battle about "Overcharging" our customers.

Notes:
We are competitively priced and if our customers find that our price is too high, it is the customer's decision if he/she wants to purchase our products and services.
We do not force anyone to purchase from us.

We did win the HomeStars Award twice in a row (2016 & 2017) for supplying great products, excellent installations and after sales service.

PS:
We are still waiting to hear from our supplier (hopefully today) to find out about the arrival of your NEW door slab.

We apologize for any inconvenience this has caused you and your family!

We are just as frustrated as you about what happened to you with your entrance door!

After we hear from our supplier about your door slab arrival, we WILL ask the supplier for a discount for you and whatever the discount we get, we WILL hand over the discount to you immediately.

Additional comments:
We are sorry, that it took so long to resolve the issues with your door!!

The new replacement frame from our supplier still did NOT fit properly, but we were able to make the necessary adjustments to ensure a "Proper" fit and seal of the door slab.

Please do not hesitate to contact us, if you have any questions or concerns!

Thank you for your business and your patience with us!

Helmut & Leo

Wanda and Don Lafleur in Toronto
Wanda and Don Lafleur in Toronto
1 review Gatineau, QC
10/10

Window replacement

We started looking for replacement windows in the winter and did our research, and we were very pleased with the product offered at Premier and the time that the sales rep Deryk took to review our requirements and answer all of our questions. The installation was done in June and we are so pleased with not only the quality of the Lifestyle windows but the installation team was outstanding. It was a great experience from the first meeting right to the final install day.

Approximate cost of services:
$15,000.00
Was this review helpful?
Company Response

Hello Wanda and Don,

Thank you very much for your great review!

It has been a pleasure working with you and we are very happy (again!) that everything went smoothly from the initial contact throughout the consulting process and of course the final installation of the windows.

If there are any issues, please do not hesitate to contact us right away, so we can take care of you!

Thank you very much for your business!
Leo & Helmut

Bob and Val in Ottawa
Bob and Val in Ottawa
1 review Ottawa, ON
10/10

Windows and Siding

Discovered this company at the Ottawa Home Show, in January of 2017. We were impressed with their knowledgeable salesperson, Deryk, who took his time to explain the differences in the quality and functions of windows. We chose, with his help,the Gentek Triple Pane Windows for the look, but most importantly, the quality and insulating factors for sound and weather.. Next, we were informed that we could also purchase Gentek insulated siding from them. Installation was started and completed in four days by a thoroughly competent crew, led by Leo. Cleanup was done outside daily and respect was shown for the inside of our home as well. Now our home looks up-dated and beautiful! All our neighbors approve! We highly recommend Premier Windows and Doors for having the best products and installers. We are extremely pleased and happy! Thankyou so very much! Bob and Valerie

Approximate cost of services:
$17,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hello Bob and Vila,

Thank you very much for your great review!

We are always give our very best when it comes to products, installation and after sales service.

We welcome you to our large family of satisfied customers.

We are only a phone call away, if you have any questions or concerns.

Leo & Helmut

Shelley Hartman from Ottawa
Shelley Hartman from Ottawa
2 reviews Ottawa, ON
10/10

Studio and farm window replacement

I have used Premier Windows for 2 other jobs and chose them for this third project, again for their high standards of product and the superior skill of their installers, all European-trained. This time, the windows were huge and the job no easy task, but the trust I have in Helmut and Leo is complete and the installation was finer than I could have imagined. I have 2 large jobs coming up and for once in my life I have no worries concerning contractors; I shall just call Premier Windows and Doors.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Hello Shelly,
It's our pleasure working with your projects! You are always so organized and you know exactly what you want and how you want us to install your windows/doors. It's customers like you that makes us very humble!!
Thank you AGAIN for your great review and we are looking forward doing many projects with you in the future!
Leo & Helmut

Wayne and Debbie
Wayne and Debbie
1 review Ottawa, ON
10/10

Residing 2 Story House and Garden Door Installation

Our total experience from sales to installation and follow-up was courteous and professional and without pressure or stress. The job delivered was exactly as quoted with no surprises. Deryk in sales was knowledgeable and helpful in selecting the right products for our project and he was quick to respond to any of our questions or concerns. Leo and his team of installers were obviously professional, did not take any short cuts and the finished details were of the highest quality standard. They clearly took pride in doing the job right. Leo also made sure we were kept informed of progress each day. Helmut and Deryk both visited the site a couple of times during the project to monitor progress and follow up on our satisfaction. I would highly recommend this company and suggest getting a quote if considering a reno project.

Approximate cost of services:
$20.00
Was this review helpful?
Company Response

Hello Debbie and Wayne,

Thank you very much for your kind review!

We are happy, that everything is to your complete satisfaction.

Premier Windows & Doors prides itself for providing exceptional products and workmanship.
Our reputation depends on it.

Hopefully, you will tell all your friends, neighbors and work colleges about the experience you had with us.

Thank you for awarding us your business!
Leo & Helmut

Mary Little in Ottawa
Mary Little in Ottawa
2 reviews Ottawa, ON
10/10

Exterior back entrance door replacement

Found out about Premier Windows and Doors purely by chance as I stopped in to see their showroom in Ottawa. I spoke with Helmut, one of the owners, and I like his friendly and informative approach - not aggressive. My background is industrial sales so I appreciated that. I had an exterior door to replace on my Georgian style older brick home. That was a small job I realized and a few other vendors that I had approached seemed uninterested and made me chase them for info. Helmut gave me the attention I needed and got the job done right. He was helpful and pleasant and his installer Leo is qualified and trustworthy. Any issues I had were responded to and dealt with to my full satisfaction. I happened upon this company and checked out their ratings before I considered them seriously. I would recommend Helmut and Leo and would work with them again.

Approximate cost of services:
$2,600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hello Mary,

Thank you very much for your kind review!

We are totally committed to every customer and do our very best to satisfy our customer's needs.

Thank you very much for your business!
Helmut

Evan in Ottawa
Evan in Ottawa
2 reviews Ottawa, ON
10/10

High Quality, Service, Integrity, Value for Money

On two separate occasions, Premier Windows and Doors has now replaced nearly all of the windows on our 1500+ sq ft late 50's vintage bungalow. My deep appreciation goes out to Michelle for her expertise and steadfast support and service to us. The windows are great looking, clearly well designed for our climate, adaptable to our circumstances (triple pane option to reduce street noise) and inspire confidence. The installation crew was professional and courteous and we are so pleased with the final result. Thank you!

Approximate cost of services:
$12,000.00
Was this review helpful?
Company Response

Hello Evan,
Thank you very much for your great review!

We appreciate all the work we have received from you and if there is anything else we can do for you, please don't hesitate to contact us.

As always, we will take very good care of you.

Helmut & Leo

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Premier Windows & Doors

“Engineering excellence, built in Canada and Germany” We are proud to serve you in four languages: English, French, German & Russian Our specialty is, to supply home owners and contractors with precise solutions that are beautifully crafted, energy efficient and fit their budgets. Having been in the windows and doors ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Windows & Doors Installation & Service pros in Ottawa?