- Approximate cost of services:
- $12,000.00
- Company Response
Dear Gary,
Thank you for your feedback. We are committed to providing excellent service and addressing any concerns our customers may have.
We would like to clarify the events related to your move. Our records indicate that despite the original misunderstanding of the proposed delivery dates by our sales team, we fulfilled our commitment by delivering your belongings on the date that you requested. We also recognized any inconvenience and undue stress you may have experienced and offered a 5% discount as a gesture of goodwill. During our phone conversation, you expressed that this resolution was satisfactory.
It is disappointing to see your review suggesting otherwise. We take pride in our professionalism and punctuality and work hard to ensure a positive experience for all our customers. If there are still any unresolved issues or further concerns, we would appreciate the opportunity to discuss them with you directly. Please feel free to contact our Quality Control department at any time.
We are here to help and are dedicated to resolving any genuine concerns you may have.