Our reaper person was Dima. He was very professional and explained everything and showed me what was possibly wrong .With COVID -19 , Dima arrived with gloves, mask and uniform ~ no worries there.During the time Dima was working on our freezer, he would explain everything that was being done and a possible solution. Again,we were extremely pleased with how Dima present himself,how he explained everything, and how courteous he was. When he left, everything was put back the way it was. Thank you Dima-Also, thank you fix Appliances,we will definitely use your service again and would highly recommend you.