I just wanted to thank Fix Appliances CA and Dima for providing such exceptional service today in fixing my LG washing machine - in under 24 hours no less! I literally was stuck with a grinding washing machine at 10:30 pm and a locked front load door. I submitted an online request for service and within minutes received an email confirmation. Then the following morning before 8:00 am I received a call from a customer representative inquiring about my online request. They literally scheduled an appointment for 4 hours later! They gave me a 2-hour window and not only did they give me an advance call 15 minutes before arrival but they were within the provided window!
Dima was extremely knowledgeable and professional. He conducted a thorough assessment, walked me through his recommendations clearly and simply, and provided an electronic estimate within minutes. He even had the part in his truck and once I approved the repair, he was back with the part in no time with the repair underway. He worked quietly and cleanly and afterwards, he took the time to show me the broken part and explain how it all happened. I have to say that this was, by far, one of the best customer experiences I have had in a very long time.
The rates were reasonable and I have a 90-day warranty. They are completely paperless and electronic quotes and invoices were provided seamlessly. Fix Appliances CA is now my go-to for appliance repair. Thanks to Dima and Fix Appliances CA for a wonderful and painless experience. I went from a broken, frozen washer to a happy, clean load of laundry in under 24 hours.