Fix Appliances Ca

I phoned in and scheduled the technician to come by my rental property in Tottenham Ontario which is quite some distance away from any larger part of the GTA. 15 minutes before visiting the client my tenant mentions that he fix the appliance while the technician was around the corner. I was very upset with my tenant and expected to pay the inspection fee to the company however they refuse to charge me despite the technician being around the corner from the house. I did not pay the fee now if this is not customer service I don't know what is please note I marked that I paid $80 in order to be able to post the review