Fix Appliances Ca

In Oct 2023 I had a repair technician for Fix Appliances come to my home to diagnose the problem with my GE fridge for $99. I needed to confirm it was the Mother Board that needed replacing. A job I felt I can do seeming its a plug a go part but needed confirmation it was just that. Once here he had told me it was the mother board but that part that needed programming to work with my fridge so I willingly had him back to replace it. I did check with GE Canada afterwards and that was not the case. It was a simple circuit board that is removed and replaced with no programming required. On a side not the part from GE Canada was under $170 retail and Fix Appliances charged me over $270.
While here to change the part he also changed another part without permission and only told my wife that part also needed replacing once it was already in. This was after he already diagnosed the problem and it was never mentioned previously . Keep in mind we were already on the fence to replace the fridge if the costs were too high so this was unwelcome news but were already in deep at this point. While changing this part a water line was broken and was never noticed. I do accept that this can happen during a repair. When we turned the water back on and tried the water dispenser water was leaking from behind the fridge all over the floor. I contacted them once again and was told the Technician tested the water and it worked fine but they can come back for a fee to replace it. I removed the service cover on the back of the fridge and the broken water line was right next to the part they had replaced. He had never tested the water because the Tech even told my wife I needed to turn the water back when I get home.
I never heard from them again until they offered me a credit for a $100. I declined that because the water line alone will cost me more than that and the offer to resolve this matter ended there. I found the Tech to be very dishonest and the company could care less to fix the problem and make it right.
To further my story my fridge has since broke down since I first posted this review. I have requested my money back but they have not returned my email or refunded my money. They did however offer me $100 to remove this review. Something to think about when you see all 5 star reviews