Pom Plumbing Inc.

Sent to POM via email yesterday after a relationship and project development process (full-home Kitec plumbing replacement + shower stall/fixtures upgrade) that began in May. And of course, it has also been ignored by the company. Buyer beware... (Note: Actual people names removed for protection from doxxing. This is about the company, NOT a personal attack:

To Whom It May Concern:

Per my last text message to your representative, Mr. *** last Friday afternoon, please accept this as our further written notice of cancellation regarding the Kitec replacement that was to be executed by your team in our home beginning next Monday, September 19.

Since the beginning of our relationship with your firm (primarily via Mr. ***) numerous texts and emails from us to him have gone ignored until numerous (highly patient, OVERpolite!) attempts were made by us to secure replies, most of which came. Eventually. When confronted with the fact that we were frustrated with those circumstances early this summer, Mr. *** simply explained... he was too busy! (My husband and I have been serving our own clients for over 40 years and cannot imagine any circumstance where we would say that to even our worst customers and we have been anything but throughout this frustrating situation.) But still, we agreed to proceed with our project this September as planned, with the belief that communications would be smoother (normal) going forward.

However, the last straw came when an early August request I sent to Mr. *** inquiring about the possibility of increasing the scope of our project (and therefore the money we would be spending with your firm) again went repeatedly unresponded-to, despite repeated gentle reminders (via email and text msgs) that we were still waiting to hear back. When I finally called your main company number to find out why this was happening (again!) I was informed Mr. *** was on vacation (complete news to me). I even texted Mr. *** apologizing for MY frustration in the absence of information that he was away, and telling him I was eager for the new quote once he'd settled back in post-holiday. Of course, again I was completely ignored.

I am happy to provide on request copies of all texts/emails in order to demonstrate I have been more than polite and patient throughout all of this. What I/we will not do however, is entrust our hard-earned money (and our home) to any product/service supplier that has such clear disregard not only for professionalism, but basic common courtesy. We are saddened (and confused) by this outcome, but maybe the more we share this story with others (and believe me we will, in person and online) and your competition, as we look for a new supplier more interested in our business...and our money! they can give us some insights into why these choices were made by your firm with work worth thousands on offer.

I live in a high-rise building. Recently during the buildings annual maintenance work, the technician told me that the drain for our AC unit was clogged and we had to stop using AC before it was fixed. Our management office recommended I contact POM to repair it. I called POM with uncertainty as I had never used POM before. I got a next day appointment. The POM technician John came the next day. He is very knowledgeable. Within a few minutes he quickly identified where the clog is and left to take some needed materials. When he came back with the needed materials, he unclogged the drainage pipe very quickly. Johns work ethic is also excellent. In spite of the fact that I said Don't worry, I would clean the messy working space later, he insisted to clean it. 5 stars absolutely!

I bought a house, but over time the house began to have an unpleasant smell of dampness and mold on the ceiling. Friends advised us to order waterproofing services in Pomwaterproofing. The price was completely satisfactory. The master came on the same day and after surveying the facility offered different options for the work. We decided on horizontal waterproofing with roll material. The work took almost a week, but the result was worth it

They were recommended to me as the best plumbers in the area, and they certainly delivered. The plumbers were quite pleasant and knowledgeable, and they were able to answer all of my inquiries. I hired them to replace javuzi in my master bathroom.The work was completed to a high standard, and I will not hesitate to contact them again if I require any other services at my home. Highly recommended

When all the big name companies were to busy to even call back or offering a next day appointment to help with a plumbing Emergency, and Will were there to save the day.
What a tremendous discovery, to learn about this great company.
They did what they said they would, on time and without any hidden costs. They are truly the best!

They came on time, and pay attention to clear the drain was exceptional as well, the feedback provided after a successful clearing was conffindence inspiring and greatly appreciated. Highly recommended pom plumbing inc.

Pom plumbing incis very professional and his installation guys works excellent. Very good installation in my house and I reallyliked their work. I recommend them to everyone who need plumbing services.

He was a nice guy who understood our needs really quick. He came and did the work properly and swiftly. Very nice manners and humour as well. The price was great and the service was perfect.

Many thanks to the master for the quality replacement of the toilet. The work was carried out quickly, with sense and awareness of his business. It seems that master has great experience and love for his work.

I had Rooter fix my water service upgrade this last summer and when I had a plumbing issue in my basement bathroom Nas & his team were my first phone call. Exceptional work & better service. Can’t recommend enough. Thank you!