Thank you very much for your business! We are glad to be able to help you with your plumbing needs
Thank you very much for your review and our apologies for any inconvenience you've experienced. Unfortunately our project had nothing to do with the fixtures (shower faucet in your particular case). All we did is removing of old domestic water pipe and replacing it with new. Your shower faucet wasn't even moved during this project. Regarding the cleaning, the deep cleaning was not included in our contract. Vacuuming of the dust have been done as per original agreement. You can contact our office if you have any more questions or concerns
Unprofessional plumbing services
Thank you very much for your review and we very sorry for the experience you had with our company. Regarding the late arrival, as we are always advising our customers exact time is available only if service taking place first thing in the morning, if service getting booked in the middle of the day it is always a few hours window as technician might be stack on the previous service if job is more complicated then it originally expected, also traffic conditions might affect arrival/travel time. Talking about the charge, investigation is a paid service as any different type of services and we are always advising our customers that investigation/service cost is based on hourly rate + service call + truck charge. Regarding the time we spent at your property. Technician arrived and first went upstairs to your apartment to evaluate what exact problem is and what is required to get it resolved. Then he went to get the right tools (unfortunately technician is not able to bring full van of tools to your apartment) for your particular situation. Unfortunately it was time when everybody was returning home and elevator was slow. Regarding the time required for our technician to disassemble your faucet, It is normal that during time layer of calcium and corrosion build up is creating on all the screws and threaded connections and making it hard to disassemble them first time. After this layer is getting broken it is easy to repeat this operation next time if it is happening in a short period of time and it is why for the second technician it took much shorter period of time to perform the same operation. During investigation we discovered that you have 2 problems, problem with the spout/diverter which needed to be replaced and also problem with a shower cartridge. Technician advised you what needs to be done to resolve the issues and then you asked him to leave everything as it is as you were thinking of installing of shower panel instead of existing shower and you were asking our office for the quote to do this job so this was the reason the repair has never been performed. Please contact our office if you have anymore questions or concerns
Thank you very much! We appreciate your business!
POM Group Inc is your partner in solving the PLUMBING and BASEMENT WATERPROOFING problems in your home, providing you absolute peace of mind. Our highly-trained professionals always make sure that not only are immediate problems solved but also, after our free inspection, you will be advised of any problems that might appear in the near future. And if any issues require your closer attention, we will advise what would be the best and most cost-effective solution. Our staff will always ensure that you completely understand the situation and you are completely aware and understand what is going to be done to ensure your 100% confidence before we start and 100% satisfaction after the job is completed.
Why choose us?
Respectful appearance.
Up-front pricing.
No overtime charge.
We are available on holidays, evening and weekends.
Quick and efficient service.
24/7 customer service.
Our Services
Plumbing
Repair and installation of backflow preventers.
Installation of back water valve on main sanitary line.
Cleaning (snake and / or power flush) and repair of existing drain lines.
Sanitary drains camera inspection.
Repair and installation of hot water tanks.
Installation of new fixtures.
Repair and installation of main drain.
Repair and installation of water main.
Basement Waterproofing
Exterior waterproofing and damp proofing.
Interior waterproofing and damp proofing.
Sump pump installation.
Windows well installation.
French drain.
Crack repair.
Trench drain installation in front of garage doors.