Need A Plumber Canada

My father in law's hot water tank broke on Friday May 18th, right before the Victoria Day long weekend. He called me to help him find a plumber since his English is not good. I made some calls and no one could come out that weekend except Needaplumbercanada.

Things got off to a bad start. Our appointment was supposed to be 9-11AM, but they called me to say they had an emergency call and would be later. The plumber, Dylan, didn't show up until around 3:30PM. I suppose they can charge more for an emergency call, so it is ok to make us wait since we were not an emergency. None the less, it wasted a large part of my Saturday.

Anyway, Dylan showed up and assessed our 12 year old Bradford White power vented tank and attempted a repair. He could not repair it, and we had to have it replaced along with new 636 exhaust piping. We were quoted $2195 for the heater and $500 for the piping. Totaling $2695. I thought this was expensive but couldn't get a hold of anyone else to compare prices. It was also Victoria Day long weekend, so I expected they would charge a bit more, even though the lady who booked the appointment assured me there were no overtime charges. If I don't get the work done with them, I would have to pay $200 for Dylan coming out and attempting to repair the old tank anyway. So if I end up paying $2495 with another company, the cost would be the same. And we'd be waiting 2 or 3 more days for hot water. Also, Dylan assured me that their price was within 5-10% of the city average.

I let my father in law make the final decision, and he decided to do it. The job was done well and the new tank is working fine and they had hot water over the long weekend. I should be happy...but I'm not. I got a call back from a highly rated plumbing company later and out of curiosity, I got the exact same job priced out. Same 50 gallon John wood water heater and 636 pipe replacement, and they quoted me $1995. That is $700 less and 25% cheaper than the price I paid! To be fair, it was Victoria long weekend and they did deserve to be paid a bit more. But $700 more seems exorbitant to me.

Overall, my experience with Needaplumber was mediocre at best. Having to wait until 3:30PM when my appointment was for 9-11AM, and being charged 25% higher price. I will not be using this company again, and will not be recommending them to anyone.

I am very happy with Need A Plumber. They did an excellent job solving my plumbing and heating issues. I would highly recommend them to any of my friends or family.

Derek and Jette diagnosed and resolved our water drainage problem quickly. They were very professional and we will certainly call Need-A- Plumber again. For the work performed, the price was very competitive.

We had dylan out for a late night repair for a our poly-b water lines he came out in about an hour and he offered us a few options on how to tackle the situation. We ended up repairing the leak and installing a regulator to keep the system at bay for now. I recommend Need A Plumber if you’re looking to save a few dollars in your plumbing expenses in the long run 10 out of 10

I had a kitchen sink faucet which dripped. I phoned the company and 30 minutes later Derek and Jet arrived. They quickly diagnosed the problem and began working, removed an old garberator. Derek asked if I had any other plumbing concerns. A review of the water heater, which was old, showed it needed replacing. Which was done. Very efficiently!

Unbelievable company! They couldn't undo the screw to the tank and immediately pushed me to buy a toilet (that just happened to be in their truck). Plus they cut the walls putting the toilet in AND charged me for cutting the walls - Now I have to find someone to repair the damage to the walls!!! This is the worst plumbing company ever!!!!!

Derek and Jet arrived Sunday morning. Found 3 sump pumps to be defective. Replace the 3 pumps, augered 2 lines to clear debris. Replaced a faulty connection on the washer.
Cleaned up and replaced furnishings
Good job by both men.

Derek and Jette arrived on time. They went over issues with my hot water tank and concluded that I need a new hot water tank. They did a great job installing my new water heater. they explained everything very well and even cleaned up after themselves. they saved my life when i discovered my tank leaking the night before and came out the very next day. I will definitely use this company again.

My experience with your company is very disapointing. The Tec lacked knowleadge of basic plumbing. The problem was that the kitchen pipes were clogged and needed to be snaked out. He did not know which was for the cleaning out, and put the snake in the wrong pipe.
He cut out the dry wall under the sink unnecessarily.

The Tec cut out all of the pipes under the kitchen sink, for no correct reason at all. He promptly told us they were piped incorectly, but they were done properly His lack of knowleadge resulted in us having to pay another ,competent Plumber to restore the damage.

I called to talk with the Manager , but he refused to respond. I called every day for 3 weeks , requesting to speek with the Manager and he never responded.

I had to pay additional money to restore my kitchen plumbing.
This was the worst experience ever.

Drain was clogged, the city could not provide any service. Got in touch with Derek and the problem was alleviated professionally and tested. The work is also guaranteed. Highly recommended.