Contacted Jeff to check our fireplace which was not starting up. Pilot did not light. Wanted a second opinion after a different repair man said the gas valve is broken and needs replacement (very pricy). Jeff returned my call within the hour and took the time to hear about the problem and my concerns. He arrived for the appointment 15 minutes earlier and made sure the work area is protected before starting to work. He identified the problem with the pilot very quickly (it was not the gas valve but the thermocouple- a less expensive part). Jeff did a complete check up of the fireplace and cleaned it up as well. He checked our (old) thermostat and made some recommendations if needs to be changed in the future. Also checked that we have a carbon monoxide detector. Jeff is very professional, thorough and polite. Price of part was a fraction of the original estimate we got from a different company. We are looking forward to enjoying our fireplace this coming winter and will definitely contact Jeff at True Flame for maintenance and repair in the future.
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Thanks for the review Ruth!!