I decided to try Helpling through a promotional offer. I booked three hours of cleaning (9:00AM-12:00PM on a Saturday), and the cleaner showed up as scheduled. I had to head out, but my husband remained at home. At approximately 11:00AM, I received a call from the cleaner via my husband letting me know that the main areas were completed, and was there anything else she could do, so I made a couple of suggestions.
I returned home at 11:50AM to find that the cleaner had left, and my husband said that she had gone around 11:30AM despite that we had her booked until 12:00PM.
This would have been somewhat acceptable had the place been properly cleaned, but a number of areas (which I normally get when I clean on my own) were missed. The tops of waist-level book shelves and dressers weren't dusted, and some of the corners weren't vacuumed all that well. The cleaner really could have spent the extra time we had booked for taking care of these items.
The worst part is that when I sent an email to Helpling bringing to their attention my dissatisfaction, I did not get a response. I wasn't looking for any kind of compensation or re-do, but I would have appreciated at least an acknowledgement of my complaint.
Like I said, if a thorough job had been done in 2.5 hours despite that we had booked 3, I would have been happy. But that combined with the lack of response from the company has put me off completely.
It is worth noting that after seeing my review on Homestars, Helpling reached out to me directly and did everything they could to make my experience "right".
I now believe that they did have an issue with their email system at the time when I emailed them, and I will be happy to try them again granted the response I have received since.
I have updated my rating from a 4 to a 7, and hopefully next time I'll be able to give them a "10".
Thank you, Helpling, for all of your efforts.