M² Flooring & Design Center

Floor Retailers
2050 Steeles Ave West, Unit #3 Vaughan ON L4K 2V1
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HomeStars  >  Green Products & Services in Concord  >  M² Flooring & Design Center  >  Great product, not the greatest communication
Kristina
Kristina
5 reviews Ottawa, ON
6/10

Great product, not the greatest communication

We went with M2 because we loved the look of their product (we still love the look of it). However, they almost delayed our project with various miscommunications and delivery issues. We also were not too impressed with the cost of the nosings. The hardwood for our entire first floor was $7000 and nosings for 14 feet were priced at $680.

At any rate, the product did arrive just in the nick of time, and the quality is superb and we are really happy with the look and feel of it. Our contractor did an amazing job on the install. I just wish getting to the final output was a little easier.

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Company Response

Hi Kristina,

Thank you for taking the time to write your review. We appreciate your honest feedback.

We are thrilled to hear that you are happy with your floor quality, look and selection we have at our main location in Vaughan. As for the miscommunication, we apologize for any delay you may have experienced. We work hard to ensure that every experience with us is 5-star and work with our suppliers to ensure a smooth ordering process for you. We will definitely take this review under consideration or training and quality purposes.

Again, we want to thank you for your review and choosing us for your home and again, happy that your product was superb and you love the look.

Thanks!

The M Squared Team