Deml

I bought a house that had a rental water heater from Direct Energy. It needed replacing and I decided to go with a different company. They followed the usual procedure of removing the previous water heater when they installed the new one and returned the old one to Direct Energy's depot. They got a Returned receipt from Direct Energy. Direct Energy continued to bill me for 10 months for a water heater that I didn't have. When I first phoned them about it, they said we had never even had one of their water heaters at that address. The funny thing is Direct Energy had originally sent over a repair man who told me I needed a new water heater. I had ordered from them but they lost that order and couldn't track it down, so I went elsewhere. They first sent my inquiries to all their different departments - no-one wanted to take responsibility or action. We sent them the returned receipt 3 times and had to go up to their "Executive Office" to resolve it. They kept telling us it would be 10 days, but it still took months and months. They can't look after a common place process like this more quickly than that! I will never deal with them again.