My boiler was making a whislting sound so i called direct energy/ i have a coverage plan with them for the furnace, technician arrived and said he knew what it was but this part not covered under plan, he installs new part and next day , after charging me 375$ , making SAME NOISE - WORSE, on his way to the boiler he tells me my hot water tank not vented to code, and he has to call his supervisor. I advise that 's what technician said last year, i paid 800$ to vent water heater to their specs one year ago and their technician and supervisor approves it, and NOW he says still not to code and have to replace the water heater with different vent system, so what i did last year was WASTED - company will not refund any money. AWFUL and REDICULOUS - i will NEVER Call them again if you have coverage on any product there are LOTS OF THINGS that are not covered at ALL, but you think you have total coverage - not true - terrible
- Approximate cost of services:
- $375.00
- What could this company do to improve their services?
- they COULD refund customer's money when THEY make a mistake and cost the customer money for repairs that are not warranted or not done right!!!!
- Any advice to offer fellow homeowners facing a similar project?
- DO NOT CALL these guys.
- Company Response
Hi,
I'm with Direct Energy's PR team. I'd like to learn more about the situation you describe above. I can be reached at the email address below.For others reading this forum, I do remind customers and consumers alike to thoroughly review the terms and conditions of any service contract being considered in order that coverage expectations are clear.
Best,
Crystalcrystal.jongeward@directenergy.com