Long story short, our 15 year old high efficiency furnace wouldn't come on when the cold weather hit so we called around for quotes. Direct energy sent a service guy who couldn't repair the furnace, then a sales guy who tried to get us to buy an over-priced new system, then a repair guy who gave us a quote to fix the furnace but who didn't have the right part to complete the job. After 2 weeks of calls and appointments we finally had someone show up with the right part, he had it installed within 10 minutes with the furnace up and running no problem and yet we still got billed for an hour worth of labour.
- Approximate cost of services:
- $500.00
- Company Response
I'm very sorry you had such a frustrating time getting your furnace fixed. I am, however, glad we were able to get it fixed for you in the end. If you'd like me to have someone review the issues, I'd be glad to. Please send me an email to: CanadaHomeServices@directenergy.com. - Amy.