House & Apartment Cleaning
Newmarket ON L3X 2B6
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HomeStars  >  House & Apartment Cleaning in Newmarket  >  Ecosparkle   >  Did not complete what was requested
3 reviews Toronto, ON

Did not complete what was requested

I hired Ecosparkle once in July 2020.

I found them on Homestars and opted to hire them as they were 40% less than another quote I received.

Csaba was quick to respond to my request and was able to accomdate the time I requested.

I live in a semi-detached house.

I was looking for a company to complete a move out/in clean, as our basement tenant was moving out and another was moving in. Additionally, I was also looking to have the main floor and upstairs cleaned (I had never had our house cleaned, so I thought this was a good time to try it out).

The 2 workers arrived on time and were polite. I asked if they wanted to go over everything and they said they would start at the top of the house first and work their way down. They did a good job on the upstairs and the main floor.

While they were cleaning the main floor, I asked them to get me (as I was working upstairs) so I could let them into the basement (separate entrance). They did not come and get me, but rather let themselves in to the basement when they were done.

When they were finished, I tipped them and they left.

After going down to the basement, it became clear very quickly that they did not perform what I would consider a thorough cleaning. There was dirt on the floor in the closet, the baseboards were not cleaned, some cupboards were not cleaned, the washer and dryer were not cleaned, the inside of the oven was not cleaned nor were behind the oven or fridge.

After I alerted Csaba to this, he asked if I told them the workers to do a move in/out clean. I said I did not. First, this was communicated to him in writing from the onset. Also, they opted to start at the top of the house, and did not come get me when they were ready to start the basement.

This was frustrating because 1) I had a new tenant moving in the next day, and 2) because I stayed up until 2am cleaning what was missed myself. While this next part is not Csabas fault, it happened to be my daughters birthday the day after the cleaning took place - and I missed wrapping presents/decoring the night before because I had to clean.

When I asked Csaba if anything could be done, he offered me a 7% discount.

I paid and opted to write this review.

Pros: Quick response, polite staff, work that was done was good.
Cons: Did not do what was requested, situation was not rectified.

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Company Response

Hi and thank you for your honest review! Csaba