Thank you,, for taking the time to post a review. I'm very happy that you are pleased w/ your service.
Hi Mark,
Thank you for taking the time to write a review. We truly appreciate your comments and your positive feedback on your experience using our company.
We wish you all the best over the holidays and into the new year and look forward to servicing you again soon.
Regards
Lulu
Lulu's Xtreme Clean
Move in cleaning for new tenant
Hi,
Thank you for your feedback, I'm sorry you were not happy with the service.
In the quote that you received it did mention that we will not be supplying the following items due to sanitary & hygiene / cross contamination reasons. We also mentioned that due to the condition of the home that was left by the previous owners, we would only be able to do so much this is why we provided you with a large discount .
Lulu's X-Treme Clean
Mrs. Dwarika,
Thank you for taking the time to post a review about the service you received, we are so happy that we were able to meet you cleaning needs. If you require our any further services, please feel free to contact us.
Thank you ,
Hi Jackson,
We are sorry that you were not happy with the service we provided to you. Due to certain circumstances we did the best we could based on the tools you provided (ie: no mop/vacuum). As stated in the email to you, we do not provide these items due to hygiene purposes. When our staff arrived this morning she was asked " why are you here this early and why do you not have a vacuum, mop " When Lulu contacted you by phone to discuss these matters, You were extremely uncooperative and very aggressive, disrespectful and the extensive name-calling was not necessary. Please know that despite everything, we did the best we could to accommodate you and your home even after the abuse.
Regarding payment we take pre-authorized email transfers before the job and dont accept payments until the job is completed. This is standard procedure with any established company.
We try to make sure our customers are happy and Lulu asked you what was missed, and you refused to tell her or send her pictures. If you cannot communicate and work with us, then we unfortunately cannot help you any further. We offered to come out and re-clean the areas that were missed, and you were not in agreement with that.
Thank you again for your business and we wish you all the best in the future.
Lindsay
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Hi Tamara,
We are truly sorry that you were not happy with the service, unfortunately we did the best we could . Due to the conditions of the home it was difficult for our staff to provide the proper service. When speaking with you we explained this and informed you that the owner "Lulu" would come out and try to redo the bathrooms to see if it would make a difference (For FREE) and you refuse to have the owner come out. We did do our best to accommodate your home and if the conditions of your bathrooms change, we would be more than happy to help or recommend someone to you.
Thank you,
Lindsey
Amy,
We at Lulu's want to thank you for your continued service, we are pleased that you took the time to post a review about your service.
thank you.
Long standing weekly client - I Adore Lulu’s Xtreme Clean
Sheens, it is our pleasure to provide the service for your home, we thank you for being a valid client and taking the time to post such kind words.
thank you :)