First – a “HUGE THANK YOU” to Ed and Daniel for their time, expertise and patience in completing a major upgrade to my dedicated home theatre. Moving to 4k involved a complete equipment replacement (projector, receiver, DVD player, Apple TV and URC coding), rewiring and testing, testing and testing.
This being our 5th theatre, I have a good deal of experience in working with AV specialists and confessed to Ed right up front that I am “over-the-top” particular about ensuring picture, sound and work quality. Ed visited our home and took all the time required to assess, explain options and provide recommendations to overcome obstacles and ensure that our expectations would be met or exceeded. No quotation and no pushy “close” routine. Ed clearly understands the consumer perspective and the importance of generating trust through knowledge and making achievable commitments through experience.
As the project neared completion and following successful testing, I decided to add immersive speakers – not a straightforward task as it involved drilling through concrete walls and adding new wiring to the existing 7.1 configuration. Ed and Daniel brought to my attention a flaw in the original cabinet construction (not from EQ Audio) that if left unresolved, would undoubtedly have caused a failure in structural integrity and equipment damage. They immediately redirected their attention to fixing the problem – almost a full day of unscheduled work before proceeding. By any definition, I would call this WAY OVER THE TOP SERVICE!
It is now 30 days since all work has been completed. Image and sound quality from our new system is spectacular. The result is worth every penny invested. The service, attention to detail and patience in dealing with a very fussy customer is, well… invaluable.
Thanks again gentlemen for keeping promises. My wife and I are thrilled!
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