Star Fencing

Fences & Gates
Kitchener ON N2B 3C9
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HomeStars  >  Decks in Kitchener  >  Star Fencing  >  Pool Deck - Poor Follow Up
Private User
Private User
Private User reviews Oshawa, ON

Pool Deck - Poor Follow Up

We had Fardine and his team install a deck around our pool in Aug 2019 - Everything was good from the initial contact to getting the work completed - The issue is the follow up after to get a few issues fixed, uneven boards, covered pool skimmer(need to access that) - They provide a 2 year warranty but I don't think it matters as they never come back

Approximate cost of services:
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Company Response

Dear valued customer,

Thank you for bringing your concerns to our attention regarding the installation of the deck around your pool by Fardine and his team in August 2019. We apologize for the lack of follow-up on our part to address the issues you've experienced with your deck.

We would like to inform you that there have been changes in the management of our office since your last interaction with us. We take our customers' satisfaction seriously, and we strive to ensure that all work is completed to the highest standards. We want to apologize for any inconvenience caused by our lack of follow-up to fix the issues you experienced.

We want to assure you that we now offer a three-year fence and deck workmanship and material warranty. This warranty reflects our commitment to providing quality products and installation services, as well as our dedication to ensuring that any issues are addressed in a timely manner.

We would like to make things right by offering to send out a team to address the issues you have experienced with your deck. Please contact us at your earliest convenience so that we can schedule a time for our team to visit and address any issues.

We appreciate your feedback and hope that we can regain your trust and confidence in our services. Thank you for choosing us for your pool deck installation, and we look forward to hearing from you soon.

Best regards,
New Management Team