Star Fencing

Fences & Gates
Kitchener ON N2B 3C9
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87%

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Reviews by rating (past 12 months)

Reviews for Star Fencing

Average customer rating:
8.8 10 (12 reviews)

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Kerrey
Kerrey
1 review Rockwood, ON
10/10

Unreal End to End Service!

Profession quoting service focused on ensuring they capture your project vision completely.
Responsive communication on job timeline (as we know mother-nature can caused delays but Star keeps you up to date)
On execution day-team came to mark the space and validate all requirements and keep you informed as the job is evolving. Team gave recommendations on key elements to help you ensure the small details get done right.
Onsite team professional, timely and the job at the end- they focus on quality work and also made sure clean up was just as immaculate. Amazing!!!!

Overall this team knows end to end client service and quality product delivery. Our outdoor kitchen/patio extension is beyond our expectations!

Approximate cost of services:
$3,150.00
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Krisztina B
Krisztina B
1 review Kitchener, ON
10/10

Fencing Redone

Can only say positive things about this company. Friendly, on-time service with quality product delivered! They came in lot lower than other fencing companies, which is a big plus. Highly recommed them!

Approximate cost of services:
$8,500.00
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Private User
Private User
Private User reviews Guelph, ON
10/10

Stunning work!

I am thrilled with the board-on-board fence and wooden deck completed by this fence and deck company. Their craftsmanship is outstanding, and the team was professional and attentive throughout the project. Highly recommend!

Approximate cost of services:
$7,000.00
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Company Response

Thank you for your kind review.

Renata in Newmarket
Renata in Newmarket
0 reviews Kitchener, ON
10/10

VERY hard-working group of men

VERY hard-working group of men! They did an outstanding job on 4 new posts, 3 sections of fence, 2 new gates and 1 gorgeous deck. Everyone at Star Fencing was courteous and accommodating; from the first call to the end of a long hot day in the sun. Definitely will call again if we need anything else. Thank you for your excellent work ethic and fair pricing!

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you!

nspar
nspar
0 reviews Kitchener, ON
10/10

Backyard Makeover 2022

Backyard Makeover 2022: We are thrilled with our new wooden privacy fence installed by Star Fencing this year!
We also love our custom designed cedar gates by Sam!
Excellent quality and value.
Friendly installation team worked with us to ensure the fence was built exactly as we wanted.
Highly recommend Star Fencing Inc. Thank you Fardin, Sam and Team!

Fence 2021: We are very happy with our new wooden privacy fence recently installed in our backyard by Star Fencing. Great quality and value and the friendly installation team worked with us to ensure the fence was built exactly as we wanted. We also love our fancy side gates. Highly recommend Star Fencing Inc. Thank you Fardin and Team!

Approximate cost of services:
$19,500.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Kitchener, ON
4/10

Pool Deck - Poor Follow Up

We had Fardine and his team install a deck around our pool in Aug 2019 - Everything was good from the initial contact to getting the work completed - The issue is the follow up after to get a few issues fixed, uneven boards, covered pool skimmer(need to access that) - They provide a 2 year warranty but I don't think it matters as they never come back

Approximate cost of services:
$11,500.00
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Company Response

Dear valued customer,

Thank you for bringing your concerns to our attention regarding the installation of the deck around your pool by Fardine and his team in August 2019. We apologize for the lack of follow-up on our part to address the issues you've experienced with your deck.

We would like to inform you that there have been changes in the management of our office since your last interaction with us. We take our customers' satisfaction seriously, and we strive to ensure that all work is completed to the highest standards. We want to apologize for any inconvenience caused by our lack of follow-up to fix the issues you experienced.

We want to assure you that we now offer a three-year fence and deck workmanship and material warranty. This warranty reflects our commitment to providing quality products and installation services, as well as our dedication to ensuring that any issues are addressed in a timely manner.

We would like to make things right by offering to send out a team to address the issues you have experienced with your deck. Please contact us at your earliest convenience so that we can schedule a time for our team to visit and address any issues.

We appreciate your feedback and hope that we can regain your trust and confidence in our services. Thank you for choosing us for your pool deck installation, and we look forward to hearing from you soon.

Best regards,
New Management Team

Private User
Private User
Private User reviews Kitchener, ON
10/10

Fence looked amazing

The team at Star Fencing did an incredible job with my wood fence installation! I've already received many compliments on the fence and I'm thrilled with the quality and appearance. They all worked exceptionally hard (on VERY hot days!) and continued until the project was done by the deadline I had requested. They were professional, experienced, and well priced. I strongly recommend Star fencing!

Approximate cost of services:
$8,000.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Kitchener, ON
10/10

GREAT WORK!

We have had an amazing experience dealing with Star Fencing. From the best estimate received from Fardine (we had quotes from three local companies), along with Fardine's customer service. We are very impressed with the incredible work completed by his crew, we couldn't be happier. They did such a great job on our privacy fence, it is clear they are experienced and totally understand the meaning of GREAT CUSTOMER SERVICE. Thank-you Sat Fencing!

Approximate cost of services:
$4,000.00
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Company Response

Thank you!

lisa sinclair from Kitchener
lisa sinclair from Kitchener
1 review Kitchener, ON
10/10

Fence

We had Star Fencing cone and put up our fence. My husband did not want to tackle it so we had some quotes. They were very reasonable and we are so happy with how it turned out. We would recommend them to our friends and family.
Lisa

Approximate cost of services:
$2.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Kitchener, ON
1/10

Disappointed

I have worked with Star Fencing previously on two other fences and was always pleased with their work and professionalism. I was recently very disappointed however. They installed a short 24' section to replace a portion of an old fence which was falling down in my yard. About a month later the wind storm happened in Kitchener and this section of fence was left leaning over. They refused to stand behind their work and instead told me to call my insurance, that they couldn't be responsible for the weather. The remainder of my 20+ year old fence running up beside this one was fine, but the brand new fence they installed was falling over - this is a reflection of something not done correctly. Not wanting to incur an increase in my home insurance premiums, I set out to fix the fence myself. I pushed the fence back upright, and as I drove stakes in beside the leaning posts I realized they had not even put concrete in the post holes - which is why the fence could not withstand the wind. I realize now that I paid for an incomplete job, and they wouldn't even stand behind their work. I wouldn't think that many fence customers are repeat customers, I move every 2-3 years so thought they would want to keep a good customer by providing a good product installed in a quality manner - and stand behind it. This is so disappointing and increases my distrust of hiring trades once again. Wishing it wasn't so hard to find honest people who take pride in their work.

Approximate cost of services:
$1,000.00
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Company Response

Dear valued customer,

Thank you for taking the time to provide your feedback regarding your experience with Star Fencing. We are sorry to hear that you were disappointed with our work on your most recent fence installation. We would like to inform you that there have been changes in the management of our office since your last interaction with us.

We would like to assure you that we take our customers' satisfaction seriously and we stand behind our work. We now offer a three-year fence and deck warranty, which reflects our commitment to providing quality products and installation services. We apologize for any inconvenience caused by the previous work, and we would like to make it right by offering to fix the fence properly.

We understand that the fence falling over during the windstorm was a frustrating experience for you, and we apologize for the inconvenience caused. We want to make it clear that we would never refuse to stand behind our work, especially in situations where our installation was not done correctly. We also want to apologize for any miscommunication that may have occurred in this situation.

We appreciate your loyalty to our company in the past, and we hope that we can earn your trust once again. Please let us know how we can make it right, and we will do our best to ensure that your expectations are exceeded.

Thank you for choosing Star Fencing, and we hope to have the opportunity to work with you again soon.

Best regards,
Star Fencing Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Star Fencing

Whether you need commercial fencing, residential fencing, automated gates or a high quality, affordable access control system Star Fencing Inc. has what you need. Our highly knowledgeable sales staff will help you choose the right product for your project and our professional and skilled installers and technicians will ensure that ...
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