I secured several estimates from other Homestars members (10 star ratings) before reaching out to Windowrama. I had one of the other High rated members replace my sunroom windows but it was a bad experience. My neighbor mentioned they had used Windowrama for some window and door replacement projects. I visited their showroom one afternoon and spoke with Michael. He showed me the products, discovered my needs and we set up an appointment at the house a few days later.
Michael arrived on time for the appointment. He measured the windows, talked a little about the company and showed my wife a few of the windows that I had seen in the showroom. We talked about double vs. triple pane and he advised against the triple pane stating it really wasn't necessary in our climate. We talked about replacement vs. full frame/tear out replacement. He said they do both but the typical replacement was the most common. Given that I had done quite a bit of research on my own, I had an idea what I wanted. We replaced 11, fifteen year old wood DH's with Sunrise Restorations DHs with, triple plane argon filled glass, full screens, between the glass grids, bronze hardware all with white interiors and a sandstone exterior. They estimated that it would take five weeks until install. Michael was out of the house within an hour.
A few days later the owner stopped by to get specific measurements and review the order. We confirmed everything and I was notified later in the day that the order was placed. The windows were installed exactly five weeks from the date we originally met. The installers were on time, professional and very caring. The finished the downstairs the first day and then finished the upstairs the morning of the second day. My husband was home with a cold during the install. The second day, the installers and sales rep, Michael asked him how he was feeling. They left the house exactly as they found it, replacing window treatments and removing debris. In fact, they even disposed of some interior moulding we had on our driveway from some flooring projects.
I would highly recommend Windowrama! I had a great experience.