This is the second time in 4 years that I unfortunately had a pest problem - But unlike the first time I knew who to call!
My wife and I were starting to hear random scratching coming from our hallway and garage.
I called up Louis and he was by in another day. He began his investigation with some initial questions, continued to assess the area and the situation and then came to discuss several no pressure options and pros and cons to each.
After some thought, I decided to move forward with one of the options and Louis got to work. This was back in Oct 2021. He set up a time to come back out in Nov to finish off the work, but due to some unforeseen circumstances on my end I unfortunately had to push this date out.
My problem seemed to get a bit worse, which then led Louis to recommending another resource to try and kick things up a level. It is super rare to see someone actually be so honest to the point that they recommend trying another resource. Louis could have easily spun up some story to try and cover up any issues or possibly make a bit more money, but he owned up to it, was honest and recommended some next steps. This is probably one of the biggest reasons I like Louis is just due to his honesty.
Louis has lots of experience, is quick to understand the issue and concerns at hand - Has lots of helpful suggestions and is very patient in dealing with his clients. No question is a silly question with him, and he is more then happy to talk things through.
Louis has excellent communication (text updates as to when he will be coming by) and can be reached via email, text or phone.
He does what he says and keeps his promises, is on time (as much as possible though if he is late he will communicate it).
Literally this is the most important thing is that he keeps his word, and is largely on time. Rare in the industry!
Bottom line, I am happy to say that Louis is just the same as when I first used his services back in 2016 and while I look forward to chatting with him again but I dont look forward to having another issue to call him up for.
I hope he doesnt change and continues to do business as he does, as hes just great. Give him a call, you wont be dissapointed.