Elbow Grease 2000

Hired Elbow Grease, recommended by word of month. When I made the appointment Auggy seemed helpful and willing. I explained what I needed cleaned, and I asked to have one person come in. They contacted me via email days before to remind me. On the day of the cleaning Auggy arrived an hour late, then she decided herself that a second person would be arriving to help her clean. Which meant I was now paying $37/hr instead of $20. At no time did she ask if that was ok, She explained it would be cheaper, but I could tell she was playing me. The cleaning was done in 2 hrs. After everything dried I could see that the kitchen counter was not touched, left dirty. The washroom floor was dirty, and the wind sills were still dusty and dirty. Door nobs were untouched. The only good thing I could mention is that they were polite and didn't mind when I poked around and asked questions. Also their site says minimum 3 hrs of cleaning, and they didn't mind getting it all done in 2 hrs. I forgot to get an invoice, the next day I called to requesting one to be emailed to me, Auggy said she'll send one "today or tomorrow morning" ....still waiting...........