- Approximate cost of services:
- $50.00
Thank you Kathy! We are delighted to hear that Robert could get you back on the warm side quickly. We look forward to helping you in any way we can
Beth McWhorter
Customer Service Coordinator
Thank you for letting us know our technicians are meeting and exceeding your expectations. We love helping our customers be proactive in keeping there equipment in tip top shape.
Beth McWhorter
Customer Service Coordinator
Thank you Maggie and Raymond for the review. We are very happy to have you as a valued client and look forward to many years of service to you.
All the Best
Beth McWhorter
Customer Service Coordinator
Thank you for your kind review! We strive to exceed our customers expectations.
New AC installation & Solving Ongoing Heating Issues
Hi Stephanie
Thank you for your kind words. We are proud to hear that we exceeded you expectations and that you were given the information required.
Great Installation - Poor post-installation service
Hi Klaus,
Thanks for the review.
I apologize you have not been able to get a hold of me, I am out in the field a lot and leave the office early in the morning. You can always reach me on my cell at 416-669-8972 or directly at cody@climateexperts.ca.
I am sorry to hear about your experience with the office, the office assistant you were speaking with is no longer with us. Though I may be busy at times I am always available by cell or email and would not ignore customer contact.
I have gone though all the history on your account and there has never been a charge or payment for a service call.
The system was installed back on August 11, 2016. The system was with a warranty of 10-year parts and 1 year labour or 10 year parts and labour with annual maintenance.
A maintenance was completed for 2017 and 2018 allowing the labour portion of the warranty to lapse in 2019 on the furnace & A/C. There has never been a service or diagnostic charge on your account thus only 3 maintenance's have been billed out in total with the last one being on May 19, 2021. This means diagnostic calls and service labour is billable.
The $899 plus Hst charge you refer to is based on the last trouble shooting we did with Lennox tech support recommending we replace the high-pressure sensor. This is due to the clogged condenser coil causing it to trigger repeatedly due to lack of maintenance. This happened so many times it could now be intermittently faulty causing the error code pop ups intermittently.
There are also notes on your accounts history when the error code issues have occurred there has always been a explanation of either a restrictive furnace filter that was recommended to be changed for the summer months or the dirty condenser coil.
Please feel free to call me with any additional questions.
Thanks,
Cody Johnson
Redo of Furnace, HRV, AC and Basement Ductwork
Hello Suzanne, thank you very much for all your kind words about the company's employees. We do have a great team that cares about their workmanship and the clients they do installs for. We are thrilled to hear you are very happy with the work and for Jason our lead hand to stay late to finish and to educate you on all your new HVAC equipment. Thank you for choosing Climate Experts for your HVAC needs. Welcome aboard!
Regards,
Kimberly
Office Mgr.
Incredible Service, Fantastic Company
Thank you for your kind review. It is certainly great to hear that we've done a good job.
Regards,
Beth
Office Assistant / CSR